Jeff Wyler Superior Kia

I was seen by Eddie Williams and Brian Corry. I was in the market for a used car and hadn’t been to a dealer in a long time. I normally dislike salesman because of the pressure to buy. Eddie made me feel very comfortable and assured me that he was here to help and I felt that. He’s so kind and sweet and never made me feel rushed. He’s an excellent addition to the company. Brian Corry made the buying experience very smooth and was so patient and nice. I’m very happy with my purchase and I’m so thankful that I chose Superior for my car buying experience.

I was seen by Eddie Williams and Brian Corry. I was in the market for a used car and hadn’t been to a dealer in a long time. I normally dislike salesman because of the pressure to buy. Eddie made me feel very comfortable and assured me that he was here to help and I felt that. He’s so kind and sweet and never made me feel rushed. He’s an excellent addition to the company. Brian Corry made the buying experience very smooth and was so patient and nice. I’m very happy with my purchase and I’m so thankful that I chose Superior for my car buying experience.

The entire buying experience from start to finish was amazing. Highly recommend Superior Kia. Dealership was very clean, and entire staff very friendly. Amos did a great job.

We had just purchased a 2021 Sedona from Coughlin Kia in Newark on March 8, 2021. We were so impressed with the van and the service that we started looking for a small car just a couple days later (3/10/21) and decided we would go with a Kia Rio. We saw that there were incentives on the 2020 Rio, like 1.9% financing and rebates, and we needed the S model because we needed cruise control. Coughlin had one model in stock online asking $13.500, so I called to make sure it was there (as we are two hours from them). They had just sold it. So, we searched online for the next best option, very excited to get this car. The next cheapest was at Superior Kia (also 2 hours away) for $14.460. So, we called ahead, they had them in stock, and away we drove. A two hour drive turned into 3 with Dayton rush hour traffic, but we figured it would be worth it. We didn't have a trade-in, we knew the price going in, so we figured if we test drove and liked the car, it should be pretty straight forward. Upon arriving to the dealership, we were greeted by Anthony. He drove us back to the Rios, and my husband chose one to test drive. Just before he got in the car, Anthony mentioned that there's a $1999 charge for some undercoating (? I'm still not sure if that's what he called it) that was already applied. My husband told him we didn't ask for that and we won't pay for it. Anthony said he'd work with us, and off we went on the test drive. We liked the car, so we came back ready to talk numbers. This is where our visit to Superior really started to deviate from the amazing service we got at Coughlin. When Chris at Coughlin brought us a figure, even from the beginning, it was printed out. We could see where every penny was being sent and what the final total of the vehicle was. When we asked for more for our trade in, Chris brought another print out. There was no scribbling at all, and we knew everything was straightforward and nothing was snuck in because we could see it all right there. Chris had already told us that there was a polyshield added on for the exterior and interior of the car that was $599, he explained why they use it, and we were given a contract for the service and told how to use it. Even though it was $599 more than we expected to pay, Coughlin was still $1500 cheaper on the Sedona than any other dealership in the state, and I have kids so I can see the value in that. At Superior, after we sat at the table, Anthony brought us what looked like a scrap piece of paper with numbers scribbled down with a red sharpie. It gave the retail price, plus the $1999 for whatever it was that Anthony claimed was added to the vehicle, minus the rebates. There was no total price for the vehicle after that, just a bunch of different monthly payments we would pay with different amounts down and different loan lengths. I had already calculated what the payment should be around at home, so I had a pretty good range in mind of where it should have fallen, and these payments were much higher. Then Anthony told us that included a 125K mile bumper to bumper warranty. Ah, that explains the higher payments. On top of the extra $1999 for this unknown substance that was allegedly applied to the vehicle, there was the added fees for the extended warranty that wasn't mentioned at all - just snuck in there to act as if it's included when it's not. Now, I know most people come in there and their bottom line is the monthly payment, which allows a salesman to easily slip anything in there he'd like to. But, if Anthony had taken the time to run our credit or talk with us, he would've known that we don't care about that. We are big picture people. We want to know how much this vehicle is total because we have a history of paying things off early. I mean, sure the payment can't be $1000/month, but we want to make sound financial decisions looking at the big picture, not just in the short term. We don't do a 15 year mortgage on our house because we love the payment - we do it because we pay less in the long run. We look at cars in much the same way. What are we paying in the long run? I told Anthony we didn't want an extended warranty, and I told him I thought it was sneaky and dishonest the way it was put in there. Mike told him he didn't want to pay the $1999 for whatever this coating thing was. So, he went back to the man behind the plexiglass (who's name was Gerald). Then came back and asked what loan term we wanted. We told him we don't care about that - we want to see the bottom line for the car. The total. He said Gerald wanted to know, so we just said, ok, tell him 60 months. Several minutes later Anthony returned with "good news" - Gerald had discounted this undercoating $1000. No dice, we said. I thanked Anthony for his time, and we started to leave. I can't tell you how many times I woke up that night wishing we had left at that point. But when they stopped us and asked us to come back and talk, I figured we really liked the car, and even if these guys were scammers, if we got what we wanted, it would still be worth it. Gerald seemed nice enough, and told us that all dealers have a disclaimer on their websites saying that fees would be added, and that's how dealers make their money. And I admitted that Coughlin had done this as well, but they were still cheapest after that, and I knew what I was getting. With this $1999 or even $1000 extra charge, Superior was no longer the best deal. I said that we came expecting to pay $14,460 plus processing fee, tax and title. So, he asked if we would pay $500 for this coating, and we agreed (at that time assuming that it would be similar to the service we purchased at Coughlin and that we would get info on it). So we would pay $14460 plus that $500, plus processing fee, tax, title. By this time, it was closing time, and I could tell everyone just wanted to go home. We waited quite awhile for financing because someone was ahead of us, and I understand that. But, by the time Keith (the financing guy) got to us, he had a very grumpy demeanor. I wouldn't say he was rude, but you could tell the guy wanted to be anywhere but there. Because of that, my husband and I felt rushed through the paperwork, like we couldn't really take the time he wanted to look at the numbers. The final total seemed on par with what we figured, so we signed. Not much was really explained except that the other financing guy had just quit and Keith was overloaded. As bad as we feel for Keith, we just handed this dealership a lot of money - there was ZERO excitement that we had just purchased a brand new car - our second brand new Kia within a couple days. ZERO. Anthony didn't even shake my husband's hand or tell him congratulations. He just said, "See ya" and left. No one offered to take our picture as was done on Monday at Coughlin. As soon as my husband crossed the threshold of the door leaving the inside of the dealership, the lights all went out, and he got into his brand new car in the dark (later realizing we didn't even get floor mats!!) I guess it's not nearly as exciting if you arrive at 7pm because you got stuck in wall to wall rush hour trying to get to that dealer, and the employees just want to go home. I gave Anthony the benefit of the doubt on the handshake - I said maybe they aren't doing that because of COVID. But, my husband said Anthony shook his hand when we arrived. Well, there went that. We just purchased a brand new car. It's supposed to be exciting. Instead we left feeling deflated - loving the car and the gas mileage we were getting on the way home - but, deflated and upset nonetheless. The next morning I was trying to reconcile this in my mind. Maybe there was a polyshield or similar service that I'd be happy we paid $500 for (that was supposed to be $1999) and that would make me feel better about it. Nothing. We have no information on this supposed coating or whatever it was. I looked at the invoice - it wasn't even listed - it was just added to the retail price of the car. So, I don't even know what we paid for. At Coughlin, the retail price listed for the van was exactly what we expected to pay, then they had the Polyshield for $599 listed as a separate charge. But, whatever this $1999 thing is that we paid $500 for just seems like a scam because no one ever took the time to explain what it is, why you apply it, what benefits we have from it... Then I see on the invoice a $299 anti-theft charge for Etch. Again, no paperwork for Etch so I had no clue what it was until I looked it up. Ok, the vin is supposed to be etched in glass and we are supposed to have a contract that says we will get $2500 if the car is stolen and not recovered or something of that nature. I have no contract. We are just out $299 more for something that we knew nothing about, and from what I can tell, there are no etchings in the windshield - and we would've declined that anyway. But, it was snuck in there, just like they tried to sneak in the extended warranty in the first place. I emailed Pennie at the dealership the very next day when she had sent out an email to my husband checking on our satisfaction. I relayed all of these details to her. We never heard back. Gerald called on March 16 to check on our satisfaction. I read what I just wrote above. All he could say is that they would try to be more straightforward with future customers. I asked for information on this supposed undercoating we paid for, and he said he would send it. I also asked for our money back on the Etch – he said we are supposed to have info on it and he would send it – but do you know what Etch is?? They put silver stickers on the windows. That’s it, folks. That’s $299. And, I don’t see us getting our money back on that. Yep, the $500 we stupidly agreed to, and if they can give us info on what we paid for, we have to eat that. But, the $299 should be refunded. And I said as much. But, I’m sure nothing will be done. I hate leaving negative reviews, but this place is about as unprofessional and sneaky as they come. If you want to buy a Kia, do NOT go to this dealership. Go to Coughlin in Newark, Ohio. Trust me, it will be worth the drive.

Wow, I have never received this level of poor customer service in my entire life. I was working on a deal to pick up a Telluride, by the time that I went to the bank to get the cashiers check and we had already made a vocal deal they called me to tell me someone was potentially coming in the next day who was going to pay more money and that they wouldn’t be selling me the car due to this. What an incredible waste of my time. I just am astounded by the lack of professionalism. We had spent hours working this out. They said “Well if you would have just committed this morning we wouldn’t be having this conversation”. That was BEFORE I had even got to see the car.

Wow, I have never received this level of poor customer service in my entire life. I was working on a deal to pick up a Telluride, by the time that I went to the bank to get the cashiers check and we had already made a vocal deal they called me to tell me someone was potentially coming in the next day who was going to pay more money and that they wouldn’t be selling me the car due to this. What an incredible waste of my time. I just am astounded by the lack of professionalism. We had spent hours working this out. They said “Well if you would have just committed this morning we wouldn’t be having this conversation”. That was BEFORE I had even got to see the car.

The best dealer I been deal with since I got usa iwill recommend for every one need it I was coming to get my car to my employee and at the end I got one for my self.

Mostly all good experience with Superior. Amos was my sales rep and did a fine job. He was able to locate the vehicle we eventually purchased because there was some confusion if it was even on the lot. Buying process was long and tiring. It would have been much easier if we were given the price we were quoted via email in the first place. Best way to compete with other dealers is with the best price.

Happy about the buying process. But the cars fluids were not topped of and all interior rugs are missing. Amos and Keith were great! Good Job on the customer service!

Everything was great car was clean at delivery. The only problem was not all fluids were checked and washer fluid was empty. Plus the tires were over inflated.