Ourisman Hyundai

The worst service experience in my life. My car was still under warrenty, and I made a list of the things that was wrong with it and gave it to Ourisman. Now this car is my only means of transportation right. So I explained to the assistant service mgr. ( James ) I couldn't bring the car in until he had a loaner because I have to work and transport my kids to school. He totally understood that, three days later, he told me bring the car in. I explained to him im at work and I would only have time to drop the car off get the loaner and leave. Well when I completed the 40 min. drive to get there he said I have to wait 30 min for them to check the car out. After that He said yes your right the car needs to be fixed. then there was no loaner, I had to wait another 30 min. for enterprize to come pick me up and take me to the car rental. Then I had to pay 50 dollars out of my pocket that wont be refunded for ten days. So later that day I had to make a second 40 min. trip to pick up my car. This is what I found.When the assistant mgr. wrote up the things that was wrong with my car I told him he didn't include the license plate holder wich was cracked and needed to be replaced he said don't worry I got it. Well, I had a bright neon green piece of tape on the plate that was there way of fixing a 36,000 car. Also my breaks squeek so loud that every one is looking at me when I ride by in a 36,000 car they didn't fix that. Also there;s an emergency light on in the car they didn't fix that. On the total wating process I lost three ours from work and it cost me 50 dollars out of my pocket and my car is still not fixed. I called the service mgr. took 5 min. to explained every thing to him and he just blew me off saying ( well when ever your in the nieborhood just drop by and we'll see what we can do ) and my car still isn't fixed. This is the worst experience I ever had with a dealership. I would not advised any one to go thru this. If you want to talk about my terrible expierence ( 443- 467-1375

Phil was my salesman, and he was great! This Hyundai dealership was a breath of fresh air compared to other dealerships I visited. While there was still some pressure it was nothing compared to other places, if I said I couldn't afford something or didnt want something they listened. They were also very willing to work with us on the price to get it to a price that I could afford. I would highly recommend coming here to buy your car, and ask for Phil!

This was a great experience. The process wasn't drawn out and was stress-free. Big thanks to Nick Cutlip. His team was quick to provide additional service a few weeks later after an issue arose with the battery.

The sales person, manager, and other employees that handled my purchase were very helpful and friendly. They gave me a great deal and their service was excellent. I will highly recommend this dealership

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Nick Cutlip was the epitome of professional and welcoming. I left there feeling like family. Everyone was friendly and not to mention the great selection of quality vehicles. With a little online correspondence prior to he purchase, the day I picked up my car was timely and hospitable. Will be making my next purchase from Nick.

This is the 3rd car I am buying at this hyundai dealer. Ricky my sales associate was helpful and answered all my questions and was able to show me the cars to meet my needs. Will recommend him again to others in need a of car

Nick Cutlip is truly committed to providing excellent customer service. Nick's patience and hospitality at Ourisman Hyundai of Laurel gave us a one of a kind car buying experience. Nick's expertise on each vehicle we drove and teaching us all of the great options in our car made us feel so appreciative of him. His kindness and professionalism was such a welcoming feeling. The best place to buy a car. I will be referring my children, family and friends to him. Jennifer

The professionalism of the sales associate was great! Easy experience and was not a long overdue wait as i expected. Sales person stayed interaction with us while he assisted other customers. Would definitely go back if i ever need another vehicle anytime in the near future.

THIS IS THE GREATEST HYUNDAI DEALERSHIP TO DEAL WITH. THIS IS OUR 5TH HYUNDAI AND WE BOUGHT TWO OF THEM FROM OURISMAN AND HIGHLY RECOMMENDED OURISMAN TO OUR FRIENDS WHO NEEDED CARS.