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Ourisman Hyundai

(926 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 7:30am–3:00pm
Sunday Closed Closed
2020 state dealer award
View 5 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award
2020 consumer dealer award 2019 consumer dealer award
New (877) 629-0637 (877) 629-0637
Used (877) 512-1046 (877) 512-1046
Service (877) 512-6069 (877) 512-6069

Reviews

(926 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Hyundai from DealerRater.

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superb

Out standing and very professionally completed. I would return to Mr. Barry anytime. I have recommended 3 of my friends/family to him. Mr. Barry is very knowledgeable and he seeks to fjnd out what his customer wants... then he delivers to his customer. Go Mr. Barry! #bestsalesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Trusting dealership

Amazing group of individuals and customer service. Cool and excellent reception, customer services, he has explained the features of the car well, filled paper work with ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchased two new cars and could not be happier with service

Loved the attention we got by our dealer, Ricky Z., as he clearly cared about our purchase and not simply pushing us off with a car. He didn't shove the first car we mentioned down our throat and gave us tons of options and styles that were exactly what we needed. In a sea of dealers we met, none but Ricky seemed genuinely interested and happy to send us off with a smile. We even went on to send my brother to him who also purchased a car through him and is very happy with the whole experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Fresh out of Bankruptcy

I just got discharged and ive tried everywhere to get a car... I was honestly down to my last ten dollars and I put it in the gas tank to get from Baltimore to laurel. I got there and was greeted with open arms and I got there in a putt putt and left in a 15 years newer automobile... I was so excited and surprised that I got it that I went the wrong way on 295 and ended up in Washington dc... no lie... I was just blessed to deal with these guys... Thanks Nick.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quality of Service and Best Deals

I visited at least 5 Hyundai dealerships in the Baltimore-Washington metro area before making a purchase on my Hyundai Santa Fe Sport, and the Ourisman Hyundai in Laurel, MD displayed the highest level of courtesy and best quality of service that I experienced. They made sure that my needs were met with the budget I was working with. I never felt pressured for one minute into buying something I didn't need or want. It was really a breathe of fresh air to feel that a salesperson was looking out for my own interest rather than his.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you Barry!

This is my second time getting a car from Barry and he is an EXCELLENT salesperson. He is very thorough and takes the time to go over every detail. I am very satisfied with the customer service I received at Ourisman. I would definitely recommend him to a friend or family member!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Thank you Nick you are the Best!

This was our first time purchasing a car from this dealership. Nick was absolutely the best. His knowledge about the cars and his customer service was excellent, so much so we bought 2 cars. Thank you Nick and Ourisman Hyundai you are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Thanks Ourisman Hyundai

Everyone at Ourisman Hyundai was very helpful and made my experience spectacular. It was my first time buying a car in my own and everyone at Ourisman Hyundai made it so easy. I will definitely recommend this dealer to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

WOW!!! A very positive experience

It was a great feeling to deal with someone who understands my situation and was not judgmental and quick to dismiss. I spent 3 days car shopping and what I experienced was unnerving and discouraging. One dealership wanted me to put a $6,000.00 down payment on a vehicle I really wasn't interested in and they were telling me what to purchase instead of asking what I was interested in. Another told me that there was nothing they could do for me while another didn't listen and wasn't willing to work with me to find an alternative that was acceptable. Instead the salesperson went to his manager to ask permission to dismiss me quickly and the permission was granted (the salesperson didn't think I could hear him). I was at this dealership for 20 minutes before I was dismissed. And they sent me a letter stating that they could help but the reality was that they didn't even try. I spoke to Nick for a few minutes over the phone, and he was confident in what he could do for me. Even though I called him to ask to be removed from the mailing list because of the prior experiences, but after talking to him I was willing to give it one more shot. Nick asked me what I was looking for and even though it was not doable he provided alternative selections which I found to be acceptable. After a minimal amount of time spent looking through the inventory and talking about the pros and cons, he presented realistic options and I happily drove home in a "new to me" 2011 Hyundai Sonata Limited with all the features I was looking for. He delivered what he said he could, though I didn't make it easy but he delivered and that says a lot. I would be happy to recommend Ourisman Hyundai Mazda of Laurel and Nick Cutlip to anyone in the market for a vehicle. . .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome

Nick, was very friendly,patient and professional.It was a experience I'll never forget. I was truly satisfied with my purchase....would highly recommend this dealership to everyone. Thank you! Thank you! Thank you! Your the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.