Reviews
Nick Saved My Life !
Having an open bankruptcy, a lemon of a car that sat for 3 months due to engine issues, and relying on borrowing relatives cars to get to/from work left me feeling hopeless. I received several car financing offers in the mail. I was sick n tired of being sick n tired, so I decided to try my luck. I read through every offer, and the one that caught my eye was Ourisman Hyundai/Mazda. The next day I gave Nick Cutlip a call. He took my info over the phone. It took him a little over a hour to call me back. The whole time I sat thinking.....I knew they couldn't help my situation. Nick called back and flatly told me "Come on up here, and pick out your car !" I rode to Ourisman via Uber and a prayer. A couple hours later I was driving out in a 2012 black Hyundai Sonata Limited hybrid....fully equipped (leather seats, panoramic sunroof, premium sound, heated front/back seats, back up cam, navigation....) with only 18,000+ miles on it. I was so excited I was speechless.......... Nick pointed out that he had the same car (mine looked better though :-) I received excellent customer service from the whole staff. Nick made my buying experience very easy and pleasant. He was very patient and wasn't judgmental of my circumstances. Before I drove off he linked up the Bluetooth to my phone, and answered any questions I may have had. For the past 15 years I've always bought my cars from Carm**......not any more....my next car will definitely be purchased at Ourisman Hyundai !! P.S. I really love my Hybrid Sonata !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Customer Service vs Salesman
OURISMAN Hyundai has figured it out. They know the difference between servicing a customer and just selling them a car. Salesmen are aggressive and generally put you in something you don't need, but at Hyundai they take their time listen and ask the right questions and put you in a car with your needs. Please shop smart... Shop OURISMAN HYUNDAI!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
The staff was very friendly, knowledgeable and helpful through the entire car-buying experience! Carlos went out of his way to make sure I had everything I needed. Yesterday, he helped me connect the BluLink, which had been problematic for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Went in to see what they offered
And left with a new vehicle. Began the process with a phone call to Nick Cutlip and was able to meet the following day. Even though he was busy, he still took the time to listen to what I needed, what vehicle I had in mind, and he brought the team together to work on my deal. Every single person involved made me feel like they were looking out for my best interests (pun not intended), and at the end of the day I walked, I mean, drove out with a new deal and a new vehicle. Everybody involved took the time to explain my options clearly. This was a very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great
Good people friendly .they get you done quick and easy no hassle great experience they do what they can to get you in the car you want
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience!
Tony Cutlip was wonderful to work with, he made my experience so easy. I would highly recommend them. From beginning to end was a very seamless process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience! Good customer service.
Good customer service. I would recommend purchasing from Ourisman Hyundai to anyone looking to purchase a vehicle in the future. Service department was awesome as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of Used Car
I received excellent service from the staff at Ourisman Hyundai. The buying process, organized by Nick Cutlip required little effort on my part. All staff members provided the information that I needed in order to make a decision. Everyone was professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
to buy a suv
Nick Cutlip was very professional and he had me in and out. I will go back to ourisman Hyundai. I will most definitely go back to see Nick Cutlip.thank you so much .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding Experience
I had an outstanding experience at this dealership! I couldn't possibly say enough positive things... Every staff member encountered was professional and extremely nice and helpful. They - and especially my salesperson, Nick Cutlip - made my whole sales-buying experience easy, informative and fun. The best part was they had me in and out in 3 hours. I would highly recommend this dealership to anyone looking to buy a car. I drove 2.5 hours out of my way to shop here, just based on their reputation, and I would do it again if I ever need to buy another car!! Thanks Nick for going over and beyond for me while keeping it real and positive! Seriously go see this man if you need a car... he will help you in any way he can!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
