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eCarOne Austin Delivery Center

(2,765 reviews)
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(2,765 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of eCarOne Austin Delivery Center from DealerRater.

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Everything went very smooth.

Everything went very smooth. We had great experience here and we highly recommend this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Christian was great, answered all my inquiries quick and

Christian was great, answered all my inquiries quick and provided the best deal! Strongly recommended **

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Absolutely awesome customer service!

Absolutely awesome customer service!! Fast and easy process. Love my new BMW!! Thank you so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great communication as well as a simple and easy process.

Great communication as well as a simple and easy process. I would definitely recommend Ken.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Elias was great to work with, process was easy, overall

Elias was great to work with, process was easy, overall good experience. Didn’t like that you don’t get a choice on paint protection, it’s not a product I would use.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is my 4th car for e car one and with the great

This is my 4th car for e car one and with the great service they always provide I will continue to buy cars for them. They treat every customer with respect and with honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

E car one is the best in town better then any used car dealership

I traded my GMC AT4 in for my a Volvo suv last week at

I traded my GMC AT4 in for my a Volvo suv last week at ECarOne. They are awesome to deal with, drove a ton of different make and models, before I choose. I highly recommend you check these guys out, it’s worth the drive! Ask for CJ, super friendly & helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Christian was very pleasant to deal with.

Christian was very pleasant to deal with. Super nice, helpful and always responsive. The Black eye is being forced to pay for their dealer add ons. Apparently they rip every customer off with a $1000 wax job called perma plate. its a wax and interior protectant with a warranty and pure profit for the dealership. Its a complete consumer rip off. They also would not take off the Zaz gps garbage that they add on for $1000. You will even sign paperwork from zaz gps stating that its optional and the sale cannot be conditioned upon the purchase of the product. However that is not the case with this dealer. I explicitly told them I didn't want any of it multiple times telling them I would buy the vehicle if they took it off. This went on for a few weeks. Sam the general manager is a total liar and con artist. Having worked in the car business I know the type very well. They would not sell me the vehicle without it. I wanted the vehicle, its was a specific vehicle with features I wanted. If I could have found it somewhere else I would have run from this dealer. That being said the paperwork process was pretty painless and the echo park delivery center was nice. The trade in and pick up process at the center was a good experience. I got a wonderful car, its in great shape and exactly what I was looking for. They do have an amazing selection of vehicles. They discounted the dealer add ons by $600 so it was less of a rip off, and over the coarse of trying to work this deal they dropped the price of the vehicle a couple times so I got closer to what I was looking to pay even with the rip off add ons. Bottom line, E car one has a very cooked business practice, ad $2000 to whatever price you see advertised.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Elias made my car buying experience simple and quick.

Elias made my car buying experience simple and quick. He worked to get the best interest rate for me and was not trying to sell me on anything other than what I wanted. I would highly recommend working with Elias.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five stars! We hope to see you back here at eCarOne.com for all of your future automotive needs!

Ecarone and crew helped get me into a new car with ease,

Ecarone and crew helped get me into a new car with ease, worked around my schedule as much as possible. Test drive to buying within 2 days of calling and minimal effort. Thanks team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five stars, Andrew! We're glad to hear that Ecarone and the rest of the crew here at eCarOne.com could assist you during your visit with us. We hope to see you back!