Reviews
Easy relaxed atmosphere no stress
We all know what its like to be burnished as soon as you park your car. Not the case here. Our salesman Brandon let us look answered all questions. Very polite very laid back salesman. Very knowledgeable on all the vehicles in the lot narrowed it down to what best suits us. The staff there all smiled and made you feel welcome. Even the owner took time to check on us. The finance guys both go out of there way trying to give you the best deal they can . I can't say enough about our experience there. At register Chevrolet in brooksville we were treated like our best interest wasn't their concern. Take it or leave it. Jim brown works with the customer to do everything they can to get you in the car or truck you want . we will be back again and again worth the drive from spring hill.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deception
I went with the hope that they would help with my truck..I wanted a Chevy Colorado ..Nothing happened..my truck was rated only 5000..2015 Nissan frontier 3700 miles.,the price in internet not real..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
DO NOT BUY FROM THIS DEALERSHIP
Would give 0 star, even negative star if possible. The experience my family and I had buying a 2018 Traverse last year was the type of experience you put on Youtube and title it: Worst Car Dealership Experience Ever. We noticed that the car itself, and the car sticker features did not match. It says that the car had a black bowtie which cost around $500, but the car we bought didn't have one. So we called the worst sales consultant ever, Bryan Jordan from Jim Browne dealership Chevy, and asked him to refund the amount. After learning the reason of the call, he hangs it up every time, and does not reply to any of our texts anymore. Finally we were able to get a hold of a manager, and the amount was refunded after 2-3 months of countless text messages and hours of trying to call anyone from their dealership to deal with it. THEY WERE NOT HAPPY that they had to refund the amount. I'm not yet done. Within a month of buying a 2018 Traverse from them - which was the biggest mistake my family and I ever made (you're better off buying from a different dealership), we had some issues with the car regarding squeaky doors. We do not live in the Tampa area, and we have to drive about 2 hours to get to Tampa. But when we came in to have the brand new car fixed and seen, they just brushed it off, practically shewing us away like some flies without even checking what's wrong with the car, dismissed and told us we can leave after 5 minutes of arriving at their dealership, and told us to "contact the manufacturer because we can't do anything about it." Long story short, we have decided to take all of our services done at our local Chevy dealership, and not deal with Jim Browne Chevy ever again. Their manager also signed an IOU for a car part they have promised that comes with the purchase to be shipped in 2 weeks or so. It's already been a year and a month since that promise and still no package. So if you who are reading this review and looking to buy a car from Jim Browne Chevy, deal with a different dealership. You will be happier for it, I guarantee you.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Horrible customer service
This is the worst dealership in the Tampa Bay area. They are scammers selling lemons and ripping people off. There management and staff are so unprofessional they will refer you to GM who will do nothing but give you a run around. And they never get back in contact with you Stay Away go anywhere else but this dealership unless you just like throwing your money away!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Amazing!
Kaitlyn was amazing! She was patient and personable, easily the best car dealer and dealership experience I’ve had. We ended with an amazing deal that would’ve have been possible without Kaitlyn’s perserverence! Highly, highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service , would highly recommend.
Because the service was great , no one hassles you into something you didn't want and they found what I was looking for.. And they listen to me about price point.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kept their Promise
I would recommend Jim Browne Chevrolet Tampa Dealership to all my friends and family because they kept their word in providing a solution to my escalated issue with a car I had purchased in June 2018. The vehicle had manufacturer issues which prevented me from driving and is still being worked on but After a month and a half of not being able to utilize my vehicle I was still making payments on, I asked for the Executives to assist with providing a resolution to my ongoing issue. The General Manager called me in for a meeting including the Director of Service and Used cars which turned out with all of them wanting to make me happy again. They replaced my vehicle with another vehicle that was operational and with lower miles. My New Vehicle does not have all of the features of my old one but they also made it right by adding leather seats, window visors, tinted windows and a one Year subscription of onstar for navigation. Long story short, I’m now happy and satisfied with the services provided by Jim Browne Tampa and would like to Thank the following people for making this right for me: Jim Brown(Owner), Christopher Brown(CFO), Mark Hover (Director of used Cars), Andrew Gentile(Service Director), Camila Venegas (Finance Manager) and Jonny Carson (Sales Associate). They all Get an “A” for Customer Satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!!
Your service team is awesome. I appreciate the knowledgeable staff. And would recommend this dealership to everyone. Good work , friendly and convenient. Thank you so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Equinox 2018
The service and staff were excellent it was a great experience. Brian Reid & Tre excellent service and thank you for helping us get the Equinox 2018.. We love our vehicle you guys get an A+
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great
Exceptional customer service, from the service department to the sales staff. So impressed, will be back to buy a car. Loved the service department too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car