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Audi Novi

(338 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 10:00am–4:00pm
Sunday Closed
New (947) 214-6985 (947) 214-6985
Used (947) 214-6986 (947) 214-6986
Service (947) 214-6984 (947) 214-6984

Reviews

(338 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Novi from DealerRater.

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Patrick Hamama is incredible!

Patrick Hamama is incredible!! Super responsive, great follow up and he just makes the car buying process a breeze! When you are in the market, just call Patrick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Christina, we're delighted to know that Patrick made your car-buying experience at Audi Farmington Hills a breeze. We appreciate the recommendation and look forward to serving you in the future. Enjoy your new ride!

Lee Sadek is a fantastic Audi Brand Specialist.

Lee Sadek is a fantastic Audi Brand Specialist. I highly recommend him for your car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jen, we're so glad to know that Lee provided you with a fantastic experience at Audi Farmington Hills. Thanks for your recommendation and kind words!

First, I want to say I love my new A5!

First, I want to say I love my new A5!!! I had a wonderful time working with Mr. Stokes and the Audi of Farmington Hills team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, It is great to know you love your new A5! It's great that Mr. Stokes and our team at Audi Farmington Hills could assist in making this a wonderful experience for you. Thank you for the review!

The service was amazing and very fast and helpful!

The service was amazing and very fast and helpful! I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your willingness to recommend our team here at Audi Farmington Hills. Providing you with both quality and efficient service was our pleasure. Until your next visit, safe travels!

This place is the worst.

This place is the worst. The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels so they said I needed a front end alignment. I told them that I received the vehicle back after they had to replace the entire front end from a collision. They charged because they said the vehicle requires a front end alignment every 2 years or 24 miles. I also had a rattle in the back of my vehicle. They told me that "I" striped out the license plate screws and it license plate holder needed to be replaced for $450. I declined, went to the store an replaced the screws that were too long with the proper length. Cost of screws, $7. The side crash avoidance light works intermittently. They said it was because I didn't replace the windshield with OEM glass. I windshield repair store bought the windshield from that specific dealer at my request. These guys are really stupid people who have no idea how to service a car. And yes, per other comments, even if you spend $100,000 on a vehicle, you might as well have bough a used Audi for $10,000 because the amount you spend has zero impact on the level of service you receive. Also, plan on having your vehicle sit for weeks before they even get to it. THE WORST PART OF THIS IS THAT I LEFT 3 MESSAGES WITH THE SERVICE MANAGER AND THE GUY DIDN'T EVEN HAVE THE PROFESSIONALISM TO CALL ME BACK! They need to bring Che' back.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jim, I regret to see you have continued questions regarding the diagnosis of your vehicle, as our team is trained to resolve these questions at the time of your visit. I understand you have not yet received clarity on this and would be more than happy to connect and answer any remaining questions you might have. When convenient for you, please consider reaching out via my direct line below. Jerron Contratto - Service Manager - (248) 991-8322

Patrick was amazing and made this car buying experience

Patrick was amazing and made this car buying experience very smooth! He was extremely responsive and always provided great advice/feedback. I would definitely work with him on my next car search.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ryan, it's great to know that Patrick provided an amazing car buying experience for you at Audi Farmington Hills. We appreciate your feedback and look forward to assisting with your next car search!

Patrick made purchasing a new car very easy for me.

Patrick made purchasing a new car very easy for me. He answered all my questions, helped me set up my apps in the new car, and even helped with an issue I had on my previous Audi. Will definitely refer him to friends looking for an Audi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that Patrick was able to assist you in your car buying journey at Audi Farmington Hills. It's great hearing he could help with all aspects, including setting up apps and resolving an issue on your previous vehicle. We appreciate the recommendation!

Consumer response

When I needed service on my car, and could not get a loaner for almost 2 months, the service department suggested I contact Patrick and that he should be able to help me. I spoke to him once and he said he would talk to a manager and call me back. He never called back, I left several messages and he did not return any of my calls. He's great when he is making a commission off you. After that, forget him,

Lauren was very knowledgeable, friendly and patient with

Lauren was very knowledgeable, friendly and patient with me. She was sure all my questions and concerns were answered. She offered another delivery to review my vehicle with me. She’s a great costumer service representative. I completed my call with her with a smile on my face, even after hearing my car did not have the three features I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Lauren was able to assist you effectively and left a positive impression, thank you for your feedback about our team at Audi Farmington Hills!

Lee was outstanding to work with!

Lee was outstanding to work with! He made our purchase as seemless as possible. We highly recommend Lee!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mark, it's great to know that Lee made your purchase seamless at Audi Farmington Hills. Thank you for recommending us and we hope you're enjoying your new car!

I had an excellent experience working with Patrick Hamama

I had an excellent experience working with Patrick Hamama at the dealership. He provided exceptional service, was knowledgeable, and made the process smooth and easy. Highly recommend giving him 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Adam, we're delighted to know that Patrick provided you with exceptional service at Audi Farmington Hills. We appreciate your recommendation and the 5-star rating! Enjoy your new ride.