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Confidence Ford of Norman

(1,320 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–8:30pm 7:00am–7:00pm
Wednesday 8:30am–8:30pm 7:00am–7:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–8:30pm 7:00am–7:00pm
Saturday 8:30am–8:30pm 7:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 372-1558 (877) 372-1558
Used (877) 723-0549 (877) 723-0549
Service (877) 837-4153 (877) 837-4153

Reviews

(1,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Confidence Ford of Norman from DealerRater.

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Scott Womack was terrifically helpful!

My buying experience at Reynolds Ford was excellent and painless! Scott Womack couldn't have been more helpful, both before and after I purchased my new F-150! This is my 3rd Ford Truck since 1998- I encourage my friends to get their Fords at Reynolds, and to use their excellent service dept too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear that Scott was able to help you with the purchase of your new vehicle! We appreciate you, your business and your referrals very much. Mike Lang - General Manager

very easy and simple transaction

I went to Reynolds Ford looking for s specific car I had seen on their website, the exact car was there and in a short period on time I drove away in that car. thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience and taking the time to write this review. Your feedback is important to us. We appreciate you and your business and look forward to servicing you in the near future. Mike Lang- General Manager

Brad and Ed are Awesome

Brad and Ed were extremely pleasant and helpful together they made this car buying experience great I would recommend Reynolds Ford to others looking to buy, wonderful team Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to fill out this review. I'm glad you were pleased with the level of service that Brad and Ed provided. We strive hard to deliver the level of service that you both expect and deserve. We look forward to serving you in the future. Best Wishes - Mike Lang GM

No pressure; Willing to work with me

Not only does this dealership have a good selection of vehicles, the people are willing to work with you to get what you need. I never thought I would find such a nice vehicle in the budget with which I was working. Not only did I find the perfect previously-owned vehicle, the folks at Reynolds Ford made it a reality for me. They didn't sell me a vehicle; they helped me get what I wanted and not just what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review and sharing your experience with us. We take your business very seriously and strive hard to deliver the level of service you expect and deserve. I'm glad we didn't let you down! Best Wishes - Mike Lang GM

Service

Got my car in for 5000 mile service. It was done very quickly and delivered as promised. Wish they would have cleaned the interior though

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much and we look forward to servicing you in the near future. Best Wishes - Mike Lang General Manager

terrible service

My 77 year old aunt and 81 year old uncle bought a new Lincoln suv and went home realizing the following day that the tailgate was not powered and they, being their age just could not open & close it on their own, my aunt called next morning to see if they could exchange it for a power tailgate (knowing it would be more money) they were told sorry it's their problem. So I have been trying to help them out with contacting and communicating with their salesman and the owner and they flat out told me they do NOT want to help. CRAZY

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're disappointed to read this review. I have looked into the purchase details and found that at the time of the sale, your Aunt and Uncle along with another couple who accompanied them, were informed that the vehicle they chose to purchase did not have a power lift gate. They were shown one that did but decided to choose the vehicle they did because it was less expensive. Since their purchase, the vehicle was reported as sold to both Ford and the State of Oklahoma Motor Vehicle Commission. Upon learning of their dissatisfaction, we offered to trade them out of the vehicle for one they now say they want. The vehicle they now want is higher priced due to the power lift gate, etc. They refused any of our assistance short of us trading them out with no out of pocket expense on their part. We do value their business and regret of their dissatisfaction with the vehicle and features they knew about up-front prior to the purchase. Respectfully, Mike Parks General Manager – Reynolds Ford Lincoln of Edmond (405) 475-9000.

new vehicle purchase

I was able to work out what I needed done. The car buying experience is not one of my favorite things to have to do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to write this review. We appreciate you and your business very much. Mike Lang - General Manager

Long standing customer from the 60's

I remember the first experience from buying a car from Reynolds, it was in 1966 a used Ford Falcon, and as with all the following autos I purchased from them they were well detailed and have not had a bad experience not once. Being older and sticking with a less than new truck I was able to find one that was presented in a way that left no doubt it was in perfect condition. The salesman Manny Lopez went all the way with the help and was very polite and answered all my questions. It has been a pleasure over the years with working with Reynolds even though all my salesmen have changed still get the same service with a smile. I have known Dale Daniels since 66 when he was a salesman at the old downtown store, and He is still going strong knowing the type of business he represents.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued support and for looking to us for your vehicle purchases. We are very pleased to serve you. We take your business serious and we appreciate you and your business. We look forward to seeing you in the near future. Best Wishes Mike Lang- General Manager

We just bought a "cream puff" 2013 F150 Crew Cab

Jeff Tullius at Reynolds Ford of Norman just hit another home run for us by finding us not only a vehicle we could afford, that had everything on it it we wanted but also was a true "cream puff"! In a way we were not surprised. Over the last 30 years we have bought at least six cars and/or trucks from Jeff and we have never been disappointed in either the cars or how the dealership treated us both before and after the sale. So when we decided that we needed a newer pickup, Earlene called Reynolds and talked to Jeff and told him what she wanted "an F150 crew cab pickup that would seat six." (She admitted later that she was not sure any crew cab would seat six). Two days later Jeff called her back and said he had three possibilities for us to look over. We went down to the dealer ship and loved the second one we saw. After thinking about it and praying about it overnight, we called him and said we want it. Getting through the paperwork was a breeze and we were on the road. We love it. We no longer have "vehicle envy" and both want to drive it when we go somewhere together. As long as Ford makes good products, we will buy them from Reynolds Ford and Jeff Tullius!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

"Earlene & Jim, it's exciting to hear this! We truly appreciate you and your business very much. Thank you again for choosing us for your vehicle purchases. You are great customers and we are glad you have chosen us. - Mike Lang"

"Returning Customer"

This is my fifth vehicle purchase at the dealership. Jeff Tullius, sales associate, has always found the perfect vehicle and at the price we were expecting to pay. I have to speak of the Service Department with high regard as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Randall, thank you for your continued support and for looking to us for your vehicle purchases. We are very pleased to serve you. We take your business serious and we appreciate you and your business. We are so glad to hear that Jeff was able to help you and take care of all your needs. We also appreciate the time you took to fill out this great review! We look forward to seeing you in the near future. Best Wishes Mike Lang- General Manager