Reviews
I didn't have a lot of time to sit down and fight a...
I didn't have a lot of time to sit down and fight a salesman for a car. Carriage gave me the ability to work thru emails till i felt ready to come in and sit down since i travel and work too much. after negotiating thru emails i walked in and out in less than an hour. never thought i could buy a car on my lunch break! service and hospitality was excellent. would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so grateful to you for this review. We know how difficult and stressful it can be to purchase a new vehicle, and we are so happy to hear we were able to alleviate some of that stress for you. Don't forget to check us out on Facebook and Twitter for information about scheduling service appointments online and exclusive service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We owned a 2011 Sorento and went in for service...left...
We owned a 2011 Sorento and went in for service...left with a 2012 Sorento and could not be happier! We love it!! Our 2011 Sorento was great but we did want to upgrade to a third row and all wheel drive...Carriage Kia had just what we wanted and they let me use the demo car for my doctor's appointment while my husband finalized things with the new Sorento. When I got in the demo car, 104.7 the fish was playing...that meant so much to me because that is my favorite radio station and it said a lot about the staff and the character of the company. We bought our first Sorento in May of 2010 and we have had no issues at all. We are confident we will have the same wonderful experience with this 2012 Sorento! We highly recommend this dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you reaching out to us to share your experience with us. It is always wonderful to hear from our happy customers, and we are delighted that you enjoyed your experience with us so much. Congratulations on your new Sorento, and we can hardly wait to work with you again in the future! Follow us on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Everyone was very friendly and answered all of our...
Everyone was very friendly and answered all of our questions. Mr. Nottingham showed us exactly what we asked for and was very pleased with our overall experience. I will definitely recommend this dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this short and sweet review! We believe in providing each and every one of our customers with exemplary service, and we are so happy to hear that you feel we've done our jobs well. We look forward to working with you again, so don't forget to check us out on Facebook and Twitter for the latest industry news and exclusive service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Very professional and HIGHLY RECOMMENDED!!!! I recently...
Very professional and HIGHLY RECOMMENDED!!!! I recently purchased a new Kia Soul 2012 and was impressed with how this dealer are so honest and helpful with my needs. I didn't have a car in mind when I came to their dealership I was just looking for a decent car that would give me a better gas milleage. I found exactly what I needed! They helped me pick a great car and I am more than impressed. When you go to this store look for Chuck, Shane and Jeremey (delivery specialist) for A+++++ service. Oh and their customer service is exceptional! They made sure I am happy and took care of every slightest concern to ensure I am more than satisfied even after the sale was closed! Very very pleased!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you reaching out to us to share your experience. We believe customer service is a top priority, and our team will be so happy to hear your kind words. Congratulations on your new vehicle and don't forget to check us out on Facebook and Twitter for industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Thank you for helping us get the car we wanted. Everyone...
Thank you for helping us get the car we wanted. Everyone was really helpful and nice. It's a very comforable vehicle and happy with our purchase. Clain & Kay Gravitt
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review. We strive to provide all of our customers with a personalized experience, and we are so happy to hear that you feel we've done our jobs well. If you haven't already, check us out on Facebook and Twitter for exclusive service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We visited Carriage Kia last week looking to trade out...
We visited Carriage Kia last week looking to trade out tahoe for a car that had a 5 star safety rating and good gas milage and the great salesmen at Kia directed us toward the Kia Optima, I loved the car and the quick service that the salesmen provided trying to get us the best finance rate to meet our budget, it was the easiest car buy that I have ever made.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. We believe customer service is of the utmost importance, and we're happy to hear that we were able to provide you with such a pleasant experience. We look forward to working with you and your Kia Optima again in the future, so be sure to find us on Facebook and Twitter for exclusive service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
After a recent visit to another local Kia dealer, I was a...
After a recent visit to another local Kia dealer, I was a bit discouraged and even considered purchasing a competitors brand. I decided to request info from three local dealers the next morning via the internet further inquiring of a similar model i was interested in. (Sorrento-LX 4GDI, Black on Black with leather upgrade). Within a couple hours of submitting the inquiry Shane Perkins promptly called me. I discussed my previous days experience and aprehensiveness. After reviewing their inventory and assuring me we could get what I was asking for trade in and right payment with all the options - I visited Carraige Kia that afternoon. The sales rep Chris Stanford was very curtious and gave us the personal attention a potential buyer really deserves. The fact that the sales rep does all the closing paperwork, I thought was great as opposed to going to see a different "finance guy" to re-run numbers, push for extended warranty service, etc. The fact that Kia is willing to swap out cloth for leather on the vehicle presently on the lot was an added bonus. (Small fee - but worth it!) I was really impressed and appreciative of the service, the friendliness of the staff, the cleanliness of the dealership and the personal attention - I would HIGHLY recommend this dealership for anyone in the market for a Kia. Mike Brown Cumming GA
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you reaching out to us with this excellent review. Shane and Chris are assets to the Carriage Kia team, and we're so happy they had the opportunity to work with you. Congratulations on your new vehicle, and we look forward to working with you again in the future! Check us out on Facebook and Twitter for exclusive service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Very friendly staff. Got us in and out very quick. Not...
Very friendly staff. Got us in and out very quick. Not alot of back and forth with pricing they gave us the price we wanted without haggle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this short and sweet review. We are so happy to hear that were able to make your car purchasing experience quick and friendly. We look forward to working with you again, so be sure to find us on Facebook and Twitter for industry news and exclusive service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Very understanding of my personal situation, and worked...
Very understanding of my personal situation, and worked with me to find a car and a payment that I was comfortable with. Dusting was very patient and straightforward. Everyone involved was fair and honest. No hassles and no pushy sales people. This was the easiest and fastest car I have ever bought.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to share your experiences with us. We know how stressful purchasing a new car can be, and it is so wonderful to know that we were able to alleviate some of that stress for you. Congratulations on your new vehicle! If you haven't already, find us on Facebook and Twitter for upcoming service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We enjoyed our experience. Chris was very courteous...
We enjoyed our experience. Chris was very courteous helpful. Chuck was a lot of fun. Together they made a dreaded event enjoyable. And yes Chuck you can use my one liners! Thank you The Brothers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We thank you for writing this review. Chris and Chuck are both assets to the Carriage Kia team, and we're happy you had the opportunity to work with them. We know how difficult car shopping can be, and we so happy to hear they were able to make it fun! Check us out on Facebook and Twitter for exclusive service specials and upcoming deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com