Reviews
Asha was great, she was very patient and knew a lot about...
Asha was great, she was very patient and knew a lot about the Kia Sorento! I would come back and refer people to her! Thank you for great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Erika, thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!
This dealership was very nice everyone was respectful and...
This dealership was very nice everyone was respectful and helpful. Mario Estrada was very helpful and he almost made everything easier. All his manger made the process quicker and easier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Keyshawn! It has been our pleasure serving you. Quality customer service is always our number one priority, and we’re happy to hear that we met your expectations. Thank you again for choosing Carriage Kia. We look forward to having you as a valued customer for years to come!
Judith Castillo was the perfect salesperson for my needs....
Judith Castillo was the perfect salesperson for my needs. She listened, was attentive to my car search parameters and in the end notified me of exactly what I was searching for!! I would recommend Judith to anyone in search of their new Kia vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide us with this excellent feedback! We appreciate your business and we look forward to working with you again soon. Have a wonderful day!
It was the most painless.car buying experience I’ve ever...
It was the most painless.car buying experience I’ve ever had. No pressure and I wasn’t there all day either. Fabulous experience!! Recommended
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tammy, we are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Carriage Kia. We wish you safe travels and look forward to seeing you again soon!
I was very unimpressed with the way the service went on...
I was very unimpressed with the way the service went on my Kia. The Mechanic guy they had working on my Kia obviously didn't care about his job or my car it was like he was just there to be there. He lied about doing everything that was supposed to be done on the multi point inspection of my vehicle. When I called him out on it, and spoke with a manager,it didn't make me feel any better to know that because of their mechanics laziness all I had to pay was for the part not the labor. It was a simple headlight!! Then he didn't fix the break light either. If he checked it like he said he would of noticed a shortage in the break wire. And on,top of it all I had to wait over 2 hours and I didn't even finish everything they were supposed to do . But I got tired of waiting on a lazy mechanic to do what he's paid to do . so needless to say Im not happy at all with my service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Gina, we have read your review and we would like to extend an apology for not meeting your needs and expectations. It's important to us that we satisfy every customer and you really help us by bringing these inconsistencies to our attention. Your comments will be addressed with our team to ensure we improve upon these issues. If you would like to discuss your issue further, please give us a call. Thank you and take care.
Great place until you sign the deal then it's all down...
Great place until you sign the deal then it's all down hill. Tires blew out before making it home and no one wants to take blame or help me with new ones. Buy a new car and then new tires same day? Will not be back for sure
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The service person was fantastically polite & helpful....
The service person was fantastically polite & helpful. The service was quite quick & they cleaned my car! He explained everything, gave me a receipt, and walked me out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kathy, thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!
The staff was very nice and helpful. Greeted you when you...
The staff was very nice and helpful. Greeted you when you walked in the door. Mario Estrada is a great salesman. I'll be back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience with Carriage Kia and Mario. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We appreciate your business and we hope to see you again soon. Take care!
Best car buying experience. Came in knowing exactly what...
Best car buying experience. Came in knowing exactly what we wanted and what we wanted to pay and the finance manager and sales person made it happen. Would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of our team.. We look forward to working with you again soon, take care!
Oil change and tire rotation done in less than an hour....
Oil change and tire rotation done in less than an hour. I'm happy that it was done quickly and at a good time for me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, we hope to see you again soon!