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Jim Shorkey Kia of Gainesville

(1,887 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 national dealer award
View 2 awards
2013 national dealer award
2015 consumer dealer award
New (678) 862-0944 (678) 862-0944
Used (678) 897-4773 (678) 897-4773
Service (678) 897-4299 (678) 897-4299

Reviews

(1,887 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Shorkey Kia of Gainesville from DealerRater.

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great reliable service with friendly people and...

great reliable service with friendly people and comfortable waiting room. I definitely recommend Carriage Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!

Friendly service, great to work with. Definitely know how...

Friendly service, great to work with. Definitely know how to get you out the door in a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!

Service department is courteous and keeps me informed...

Service department is courteous and keeps me informed when they find something that needs to be done.They are friendly and help keep my car in top shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!

Was not planning to buy a car today just stopped to look....

Was not planning to buy a car today just stopped to look. Tyler was very professional and was able to answer all my questions. Ramon did an excellent job with the paperwork. Easiest car buying experience I have ever had. Would highly recommend Tyler Henry if you are in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at DEALER. We wish you safe travels and look forward to seeing you again soon!

The service department is so efficient, they create...

The service department is so efficient, they create lasting relationships with their customers. Andrew goes above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!

Everyone was courteous and we were informed of all the...

Everyone was courteous and we were informed of all the details to service the vehicle and recommended services

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Ready to send

Prompt communication upon arrival. Explained services...

Prompt communication upon arrival. Explained services performed. Pleased with services being completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!

Beware!! Took several weeks to get an appointment to look...

Beware!! Took several weeks to get an appointment to look at the car. Assured me it would be finished that day by 2:00. At 4:45 I was told that there was a leak in the radiator that they could not diagnose that day. They couldn’t offer a loaner car and I was unable to find a rental on such short notice. The next day they texted me an estimate of 815 for a new radiator. I called around to find out that they were overcharging, so I took it elsewhere. The new place was unable to find any kind of leak and they are a very reputable and trustworthy place. I will never do business at this Kia dealership again. Alex is friendly and did a good job keeping me updated on the car. The cashier was also friendly and the guy who shuttled me to work was also nice.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

On a positive note, Alex was friendly and did a good job communicating with me. The cashier was nice, as was the person who shuttled me to work.

Andrew was very helpful through the entire process and...

Andrew was very helpful through the entire process and kept me updated throughout. My car was completed promptly and even received a free car wash after it was serviced. I only deal with Andrew every time because he makes the experience easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Michael, thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!

Katie was fantastic. Took care of everything. Kept me...

Katie was fantastic. Took care of everything. Kept me updated on each step of the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Richard, thank you so much for the compliments! We're thrilled the staff and service have been nothing short of perfect. We hope to see you again soon, take care!