Reviews
The employees are enjoyable to work with. I did not feel...
The employees are enjoyable to work with. I did not feel pressured to purchase. I fell in love with the car. They tried their hardest to work with me on the price. And kept on until I was happy! I enjoyed working with this dealership! Overall great all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this awesome review! We know how stressful it can be to work with a dealership, and we go above and beyond to provide our customers with a uniquely low pressure and friendly environment. Don't forget to check us out on Facebook and Twitter for service specials and the industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
We arrived early for our service appointment. We were...
We arrived early for our service appointment. We were cordially greeted and service was completed in a timely manner. We were actually out of the dealership at the time of our scheduled appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We know how frustrating it can be to have your car serviced, and we are so happy we were able to alleviate some of that stress for you. We look forward to seeing you again in the future, so don't forget to check us out on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
Awesome service! They stand behind the product they sale...
Awesome service! They stand behind the product they sale and make sure you are happy! I love my 2011 Kia Sorento! And on top of great customer service they offered a complimentary car wash when I recently had my Sorento serviced and my car was smiling when we left pollen free! Thank you Carriage Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you sharing your experience with us through this review. It is so wonderful to hear that you are loving your new car, and we hope to work with you again in the future. If you haven't already, check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Congratulations on your Sorento! Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
This was the 9th new car I have ever bought. My...
This was the 9th new car I have ever bought. My experience at Carraige Kia was, by far, the best that I have ever had. It is so refreshing to find a business, and a car dealership at that, to take such pride in customer satisfaction. This didn't end with just the sale. Their follow through with the process is certainly a testament to their commitment to their product and customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful review. We are so happy to hear that you so enjoyed your experience with us at the dealership. We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
I am the owner of a 2009 Kia Sorento and have had this...
I am the owner of a 2009 Kia Sorento and have had this dealer complete all of my service work. I have found them to be friendly, prompt and courteous in all dealings with the service staff. The waiting room is very comfortable and clean. The staff explained all charges on the service invoice and answered all questions. I also liked the fact that they kept you informed of the time remaining on service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that you have been happy with your experiences at our service department. We know how stressful it can be to have your vehicle serviced, and it very much pleases us to hear that we were able to alleviate some of that stress. Check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
I rate my overall experience at Carriage Kia very highly....
I rate my overall experience at Carriage Kia very highly. The staff was friendly and patient. They were open and not at all pushy. I enjoyed what was for me a relaxing car buying experience. I recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review. We believe that customer service is of the utmost importance, and we are so happy to hear that our priorities came across during your visit with us. Congratulations on your new vehicle, and we hope to work with you again in the future! Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
Took a while to get the service done but overall the...
Took a while to get the service done but overall the experience was positive and friendly, and I loved the channel the tv was on helped with passing the time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We are so pleased to hear that you felt comfortable waiting for your vehicle to be serviced. Don't forget to find us on Facebook and Twitter for exclusive monthly service specials. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
My experience at Carriage Kia was excellent to be...
My experience at Carriage Kia was excellent to be perfectly honest. I visited another dealership (which will remain nameless) in the Gainesville area and was treated very poorly from the minute I stepped on the lot. This was NOT the case at Carriage Kia! Even though it was a busy day and their people were busy helping all of the customers on the lot, I felt completely welcome and cared for from theget go. I am young and am not the perfect picture of credit, seeing as I just finished grad school, but the team at Carriage Kia worked to get me the best deal possible and I completely believe that they did whatever they could to do so! I would recommend this dealership (and already have) to anyone looking to purchase a new car; not only for the great vehicles, but for the excellent service that they will receive once they arrive. I was very impressed with the time spent showing me vehicles and working through the process of the car loan - everyone's attitude was so respectful and professional. Thank you so much for selling me a car that I love and I look forward to working with you and your service department in the years to come! I couldn't have walked away happier.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful review! We take a lot of pride in our dealership, and we are so happy that you enjoyed your experience with us. Thank you so much for coming to see us, and we hope to see you again soon in the future! If you haven't already, be sure to check us out on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
Staff is very friendly, and helpful. Kevin Nottingham,...
Staff is very friendly, and helpful. Kevin Nottingham, went above and beyond what he needed to do to make a sale to me. He took the time to explain some options avaviable to me, and even offered to help me if I needed assistance. Kevin took the time to find a situation, that worked for me. I actually took my daughter up to see Kevin at Carriage Kia, the VERY NEXT DAY!, and she also bought a car, with Kevins help. He is very good at finding the right options, that allow a purchase to work with your individual circumstances. Kevin also, is very helpful to the staff, there was a very nice youg man helping me, however he was new. The "support" Kevin provided him, helped him through the process. It is always nice to see people helping someone else, and not just focused on what is good for them. Thanks Kevin, Thanks Carriage Kia, and all of your staff. I will recomend you again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this review! We are so happy to hear that you were able to work with so many wonderful members of our team, and they were able to help both you and your daughter and find cars that suited your needs. We hope to work with you both again, so don't forget to check us out on Facebook and Twitter for exclusive service specials. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
I have always recieved fast and efficient service at this...
I have always recieved fast and efficient service at this location & everyone treats you like they value your business. I can honestly say that getting service on my Kia has been a better experience than with any other car I've owned. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words Karen! We love to hear from returning customers, and we are so happy to hear that you feel you can put faith in our service department. If you haven't already, check us out on our Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com