Reviews
I went in for the 30,000 mile service to my Kia Forte...
I went in for the 30,000 mile service to my Kia Forte Koup that I bought two years ago. Not only this time but every time I go into Carriage Kia I am always greeted with a smile, and someone is always willing to help. Scheduling my service was as easy as a simple phone call and they are always willing to work with my crazy schedule. The service department always keeps me up to date on things that may or may not need to be done to my car to keep it running at tip top shape. They always get the service done in a timely manner what ever the service may be. If it does take a little longer, thats always fine with me, they always have coffee and popcorn to nibble on. :) and the sales associates are always welcome to a conversation. Over all Carriage Kia is my dealership of choice and I will personally keep my business with them for as long as possible. Thank you Carriage for always being there with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this awesome review. We strive to provide all of our customers with exemplary customer service, and it is so wonderful to hear we've provided you with just that. Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
I love my my new 2012 Kia Sorento! Megan greeted me and...
I love my my new 2012 Kia Sorento! Megan greeted me and showed me the showroom car she searched the inventory for what I wanted brought up the car, I test drove it and loved it!! The buying/leasing program was awesome! I would definitely recommend Carriage Kia to all my friends!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this wonderful review! Megan is an asset to the Carriage Kia, and we are so happy to hear she had the opportunity to work with you. Congratulations on your new vehicle, and we look forward to working with you again in the future! Don't forget to find us on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
Brought a car in for a check engine and was told it was...
Brought a car in for a check engine and was told it was because I changed the oil myself. Then charged a diagnostic fee?!?!? Seems that it was just a way to get any penny possible from me. Will not recomend to anyone!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
As a DealerRater.com Certified Dealer, we at Carriage Auto Group certainly appreciate your feedback. We are committed to delivering a great customer experience every time, and have attempted to reach you by private message repeatedly, regarding your recent visit to Carriage Kia. As previously indicated, we do not have any record of service in your name, and were unable to research the details of your Service visit without any further information. We have already made a good faith offer to you, that we sincerely hope you will accept, with hopes that you will visit us again, and see why we have so many satisfied customers at Carriage Kia. If you could take just a minute of your time to contact me, I would greatly appreciate it. If you would prefer to communicate privately, via email, please feel free to use the email address indicated below. I look forward to hearing from you soon. Best regards, Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
The service department was very fast and answered all my...
The service department was very fast and answered all my questions. The new dealership is realy nice. just wished that i had more time to look at the cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this short and sweet review. We know frustrating it can be to get your car serviced, and we are happy to hear that we were able to get you in and out so quickly. We hope to see you again soon, so don't forget to check us out online to learn about exclusive service specials and the latest industry news. Don't forget to check us out on Facebook and Twitter for industry news and service specials. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
I had to wait for a short period of time and Jamie had my...
I had to wait for a short period of time and Jamie had my car washed while I was waiting. She is always SO friendly, professional and accomodating. I appreciate her! I don't know who the gentleman is that does the cleanup in the building, but he is always there working hard around 7:00 am. He is a hard working man and does a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this awesome review! We are very happy to see that our customers are as detail-oriented as we are! We're so happy Jamie was able to provide you with the level of service you deserve, and we hope to work with you again in the future. Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com
Chris was very helpful showing us the differences between...
Chris was very helpful showing us the differences between models of the optima and it was really nice that I did not have to deal with an account manager for the financing of the car. It was also nice that he did not push me to buy the extra's after I told him I only wanted the car. Jeremy was also very helpful in showing me the differnt things the car can do such as using the bluetooth. You should keep these guys employed and happy. Thank you, Kent Stewart
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this awesome review. We believe in providing all of our customers with a low stress and friendly purchasing experience, and we are so happy that you feel you were able to drive off the lot with the car you were looking for with ease. Don't forget to find us on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
My wife and I chose Carriage Kia after shopping around,...
My wife and I chose Carriage Kia after shopping around, not only by visiting dealerships, but also shopping online. My wife stumbled onto the Carriage Kia website and not long after being online, she was greeted by a representative of the dealership via their instant chat. That immediately hooked my wife. We took an hour drive to Carriage Kia, where we were met by Megan Walker. She was just as pleasant and professional as she could be. My wife and I had already had a game plan when it came to purchasing a new car, but Megan changed how we would do that. Megan decided the best way for us to shop for a car was to check our credit score (beacon) to see exactly where we stood financially. This was to determine what car(s) we would be suited to test drive that way we weren't test driving a bunch of cars "they" knew we would not be able to "get into". Megan ran our credit and then sat down with us and explained it to us as well as our car options. After a some discussion between the three of us, we decided on a 2012 Kia Forte. We test drove it, and my wife and I were both hooked. We sat back down with Megan who went over our payment options and after some negotiations, we settled on a price and a payment; everyone was satisfied. A short while later, Megan came back with the paperwork, we signed it, and then we were introduced to Josh Passmore who explained the ins and outs of the car to and with us. I have to say that out of all the years I have ever been car shopping, this is the first dealership, that sold me (us) a car the way that I thought being sold a car was supposed to happen. Megan did an outstanding job and Carriage Kia should be proud to have her as an employee. Megan is just as "PRECIOUS" as she can be. When it is time for my wife or me to be due for a new vehicle, rest assured that we will be returning to Carriage Kia and Megan as new and loyal customers. The experience my wife and I had at and with the Carriage Kia and Megan is really no match for the words I just typed here in this review. Just know that I will highly recommend to my friends, family, and co-workers that they visit Carriage Kia and Megan if they are in the market for a new vehicle. Sincerely, Billy Amos
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow Billy! We really appreciate this amazing review. Megan will be so happy to hear your kind words, and we are so thrilled she was able to provide you with a car buying experience that went above and beyond. Customer service is of the utmost importance to us, so this review really warms our spirits. We hope to see you and your wife again in the future, so don't forget to find us on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
You just can't go wrong at Carriage Kia! The sales team...
You just can't go wrong at Carriage Kia! The sales team is unbelievable and the parts staff is awesome as well. I'm looking forward to geting my first trip to the service department to see the costermer service that I know will be great as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review! We are thrilled to hear that you have so enjoyed your experiences with our amazing team. We look forward to working with you at your service appointment, so don't forget to check us out on Facebook and Twitter for exclusive monthly service specials to use during your next visit. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
This was a great experience because it was not agressive....
This was a great experience because it was not agressive. I also had the opportunity to work with the same person, Michael Paglianti through the entire process. He was very friendly and a pleasure to work with. I have been purchasing new vehicles for 40 years and it is not anything I enjoy doing because it seems the sales dept. is more concerned about making a sale that satisifying a customer. This was not the case at Carriage. I look forward to finding out about the service dept and hope to find the same quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We feel that customer service should be friendly and not intimidating, so we are very happy to hear that Michael reflected our values during your experience with him. Congratulations on your new vehicle, and we hope to work with you again in the future! Don't forget to find us on Facebook and Twitter for service specials and the latest industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We went for the 30 day inspection and had splash guards...
We went for the 30 day inspection and had splash guards installed on our Optima and were very pleased with the prompt and efficient service. The work was done in a timely fashion and completed to our satisfaction. There was a followup call to make sure we were happy with the service we received. The Carriage staff were professional but friendly and were eager to please.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this awesome review! We are so happy to hear that we were able to make all the necessary modifications to your car in a timely manner. We are very pleased to hear that you received the quality of service that you deserve, and we look forward to working with you again. Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com