Fowler Kia of Longmont

I live in Oregon and Indiana. I searched the entire country on cars.com for a blue Niro SX at sticker price. Kia of Longmont said they would sell me one. I flew to Denver and bought it. I financed part of it. There was a minor snag in the licensing paperwork they sent to Oregon, so I had them send me everything and sorted it out for Oregon BMV. That's when I noticed they had buried a $1,500 paint protection plan in the financing that I had specifically stated I did not want. This page of the paperwork was purposely omitted in the forms they gave me at the time of sale. After a couple of phone calls and emails they refunded the $1,500. On the Colorado BBB page I saw they had done the same thing to someone else. If not for the licensing snag I would have never caught this. BUYER BEWARE!

Sold a vehicle and was sold (pressured into) and extended warranty and extra stuff with it. (windshield coverage, paint etc) they told me all the contracts are cancelable however they are not. So I am stuck paying thousands of dollars extra for services I do not really want or need. If you ask them to give you a final price tag for these items they will consistently go back to monthly and change term length with little transparency. They claim transparency, honesty and integrity however this isn't the case. Buyer beware.

I25/Fowler gave me what I ordered with no hidden costs. They were upfront with charges. Took a $500 refundable deposit to order my car. Charged a $699 fee over MSRP (dealers in my State of CA are charging $15k market rate adjustment over MSRP) so $699 fee is peanuts compared to that. These are crazy times for buying a new car with dealers charging these market rate adjustments. They weren't pushy and let me make decisions in my own timeframe. Was an overall great experience buying a new car from them.

This dealership was GREAT when it was I25 Kia. Change in ownership is TERRIBLE! Took me four days to reach someone in service. No one returned my messages. Was then told they would need to order the part and they would let me know when it came in. They expected 3-4 days. Called again a week later. It had come in but, their messaging system hadn’t notified me. Scheduled my two routine maintenance items. Arrived for service. Was told 1.5-2 hours. They came out at 2 hours told me their tool to install my belt had broken and they would need to order a new tool. I waited another 45 minutes for my car. They also tried to charge me $20 than I was quoted on the phone. They did adjust it. I was told a week for the tool. Called at two weeks and no tool. It is now a month later with no communication and no tool. I waited on hold for 25 minutes to hear your excuses. To be fair they offered to install my belt for free due to the hassle. I drive 2.5 hours each way to come here. I am done with the POOR customer service. Do what you say you are going to do. No more games. There are plenty of other KIA dealerships to choose from. You have lost my next car purchase and service for the future.

A nearly 5 star rating for a car dealership is almost unheard of and these guys did not disappoint! Being the third largest KIA dealership in the country by allocation means you get the most competitive pricing and quickest factory order delivery time-frames. Our sales rep Dominic Carrillo made the ordering process easy and provided weekly vehicle status updates. The finance department doesn't use high pressure upsell tactics which is a refreshing experience. All the documents were processed remotely and the they even sent a driver to pick me up at the airport as I live over 1200 miles from the dealership. You've earned a future repeat customer!

Sebastian was beyond great. From the first point of contact to actually picking up the vehicle he was incredible. Very attentive to my needs, I had a great test drive, and most of the paperwork was done ahead of time. After I went through financing Sebastian took me through every feature on my new car. Some of them were so cool I couldn't believe they were real. And through it all, very knowledgeable, friendly and professional. Ask for Sebastian. He'll treat you well.

Walked wanting to look at a K5 and then saw an optima. I have an optima but this one had all the bells and whistles. Sebastian took the time to help us and walked out with the new optima.

Sales rep Sebastian was extremely friendly and had a no-pressure approach. He was very knowledgeable about different vehice models which helped us get into the right SUV (Telluride). He was very resourceful and helpful through all parts of the vehicle selection and car buying process. Always eager to help & geniunely cares about his clients, the people he works with, and frankly is passionate about car sales. The team at Erhlich I-25 Kia is very collaborative & friendly too. I felt valued and truly enjoyed the car buying experience.

I went into Kia multiple times to look for a car and everyone was very nice and helpful. Jonah started the sale and made sure that I found a car that was a perfect fit. Sebastian completed the process, he was very professional and efficient. It’s obvious they care about their customers.

Everyone was very friendly and helpful!! Sebastian was great!! He took his time to show me all the bells and whistles inside my car. Showed mybthe service center and helpful me set up my next appointment.