Reviews
Write a reviewFuccillo Ford Service Experience
Everything was done in exactly the way I would have expected from an ideal dealership. Service staff was friendly, competent and performed the service extremely well in good time. Also, the sales staff greeted me in a very friendly manner remembering my name.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and business as a customer, Robert! It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Fred Currier - General Manager (800) 235-8037
Oil change for me, new truck for hubby
They addressed all of my concerns, and were very polite and professional. And while we were waiting for my vehicle, my husband bought a new F-150! So I guess it was a win/win all around!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, congratulations on your husband's new F-150! We are happy that both of you were pleased with your dealership experience. We are truly dedicated to providing quality customer service in all areas of our dealership and I'm happy to hear that your visit reflects this values. Please let us know if there's anything else we can do for you. Sincerely, Fred Currier - General Manager (800) 235-8037
Always a great experience
Fred Currier is always accommodating and courteous. Our salesman David Biggs is equally accommodating and courteous. They go out of their way to make sure customers are served.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your marvelous feedback and patronage, Sharon! We work incredibly hard to exemplify our commitment to customer care and I am glad to hear that you were pleased with the service you received from Fred and David. Congratulations on your purchase! If there is anything else we can do for you just give us a call. Sincerely, Fred Currier - General Manager (800) 235-8037
Best in NNY.
The staff is amazing! Personable, knowledgeable, and service on point. Wouldn't take my vehicle anyplace else. I definitely appreciate everything you do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nada, thank you so much for your kind words about your experience with us at our dealership! We are so happy to have earned your trust with your vehicle's service needs. If there is anything automotive-related we can assist you with in the future, please let us know. Sincerely, Fred Currier - General Manager (800) 235-8037
All good experiences
Tony and Jim in the service department are always courteous and do their best to keep my updated while either of my Fords are being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your marvelous feedback, Todd! Providing great customer service is our number one goal and I am glad to hear that you were pleased with the service you received from Tony and Jim. If there is anything else we can do for you just give us a call! Sincerely, Fred Currier - General Manager (800) 235-8037
Excellent treatment!
My salesman, Mr Biggs was very courteous and friendly. He was not pushy and brought me the perfect truck to look at after a brief conversation on the phone. I was never pressured or made to feel uncomfortable. This is my second purchase at Fuccillos and I plan to be a lifetime customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great feedback and patronage, Michael! It's wonderful to know our staff was able to provide you with the pressure-free and comfortable service. Congratulations on your truck! Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Fred Currier - General Manager (800) 235-8037
Mr. & Mrs. Al Woodard
Our salesman , Ed Donato, was extremely helpful. He went above and beyond to find the Ford Explorer we desired with the options we requested for the price point and interest we could afford. He went out of his way to explain each payment option and allowed us time to decide which one was best for us. We truly appreciate him delivering it to us with all the paperwork done and explaining all its benefits and options. We have dealt with him many times. For this reason we keep returning.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your Ford Explorer! Ed's sales excellence is always consistent, and I'm glad your experience with him supports that. We appreciate all of your kind words and thank you for returning to our dealership. Sincerely, Fred Currier - General Manager (800) 235-8037
Professional, friendly, caring people
I like the friendly staff and personal attention. The service department always takes the time to explain in detail what they are doing or what is needed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy - Thank you for taking the time to write about your experience with us. At Fuccillo Ford Adams, we are determined to deliver detail-oriented and professional customer service. We would love to work with you again. Sincerely, Fred Currier - General Manager (800) 235-8037
Ford "The Works Service and Minor Body Repair"
The quality and care given to me and my vehicle during any and every service appointment as well as when I was purchasing the vehicle were everything I could ever want and expect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert - It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. We look forward to seeing you on your next visit. Sincerely, Fred Currier - General Manager (800) 235-8037
Good job
Done in scheduled timeframe, and appears to work as it should. Thank you service department. As always, they take good care of us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert - Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Fred Currier - General Manager (800) 235-8037