Reviews
Service was outstanding !
Service was outstanding ! Enjoyed the complimentary drinks and snacks. Howard was a perfect gentleman who showed general concern for our service. My wife and I hope to deal with him in the future. He has definitely gained our full trust !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
Poor service on lease vehicle.
Poor service on lease vehicle. Wouldn't replace bent wiper arm. Could have been received that way. No communication or solution offered other than $275.00 to replace. They are losing a customer over this. Our third Hyundai. We're going to Garvy.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
I love Matthews of Schenectady.
I love Matthews of Schenectady. Always efficient and very flexible. I dropped my car off to be serviced and receive the call that it was done within the hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very accommodating, friendly and they do business with a
Very accommodating, friendly and they do business with a smile. Flexible with schedule. They were so fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everybody were accommodating, very friendly and they do business with a smile. They were also flexible with my schedule and they did their job very fast.
Dejon greeted us as we walked in for our appointment in a
Dejon greeted us as we walked in for our appointment in a very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi -Thank you for sharing your great experience at Matthews. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!
Dejon greeted us as we walked in for our appointment in a
Dejon greeted us as we walked in for our appointment in a very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Howard is the most communicative, professional, and
Howard is the most communicative, professional, and personable service professional that I have dealt with. He kept me informed throughout the maintenance scheduled appointment and about further repairs required due to part availability. He made sure that I was transported home as not to disrupt my day. He succinctly described the issues with my vehicle, as so that I even could understand. I find that he is a great asset to your service department team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi -Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!
Marquees Johnson and Matthews Hyundai of Schenectady are
Marquees Johnson and Matthews Hyundai of Schenectady are wonderful ! Marquees was so patient clarifying everything with me.. filled me in on the process each step of the way. He was extremely considerate and kind and did not think any one of my questions were irrelevant. I would highly recommend and have recommended my friends and family to see Marquees and to go Matthews Hyundai. and I love , love , love my Kona !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Matthews Hyundai of Schenectady for your automotive needs. We are thrilled to hear about your positive experience with Marquese. Congratulations on your new vehicle! We appreciate your kind words.
4 Got it in and out on time and appt scheduling was easy
4 Got it in and out on time and appt scheduling was easy Thank you?
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Service management was quick and confident.
Service management was quick and confident. Car was done in 1hr for recall sero try y uyoubdmrrt e
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time!