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Matthews Hyundai of Schenectady

(3,496 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2023 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award
New (518) 631-4867 (518) 631-4867
Used (518) 631-4962 (518) 631-4962
Service (518) 631-4968 (518) 631-4968

Reviews

(3,496 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Hyundai of Schenectady from DealerRater.

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quick and easy

Bob called to update me prior to doing any work and got the car back to me when promised. The final price was as quoted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Good Afternoon, Thank you for your amazing feedback and the 5 STAR review! Bob works very hard to exceed our customers expectations. Thank you again for choosing Fuccillo Lincoln Hyundai for your vehicles needs. We look forward to providing you a 5 STAR experience on all of your visits. Take care! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

Best family oriented place yet

Derek was great from the start . I couldn’t have asked for a better salesman . He helped with any questions I had . Helped with insurance needs when that was not his job. Everyone was great and my girls were treated amazing as well . They can not wait for the next time we have to make a visit . We love it there ! Thank you all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is HUGE! Thank you so much for this amazing feedback. We love that you had such a great experience! I am so happy Derek and our team were so helpful and able to get you into a safe and reliable vehicle for you and your family. Best, William Granata, General Manager, 518-382-0274

The service was great.

Every visit at Hyundai has always been pleasant and the team of Hyundai are very helpful,professional and engaging with the customers it makes it easy to keep going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Each of our team members strives to make our customers feel 100% happy and satisfied with their experience at our dealership. We want our guests to feel like a part of the Fuccillo family, so I am glad that our team has always and continues to provide excellent assistance. Know our working relationship will continue to be successful in years to come. Best, William Granata, General Manager, 518-382-0274

Great place to buy a car

They made it easy for me. Made an appointment to do a test drive, made the purchase and they gave me a good price and interest rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing a hassle-free experience. Congratulations on your new vehicle! Best, William Granata, General Manager, 518-382-0274

Great job

Did a good job, ordered parts needed, everything covered by warranty, kept me informed and excellent customer service. Nice job. While I was waiting they provided coffee and refreshments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good Afternoon, Thank you for your kind words. We appreciate you taking the time to review us. We are happy to know you had a great experience with us and we'll be looking forward to your next visit. Have a wonderful day! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

Failed to obtain parts required prior to my arrival

I made an appointment to have the airbags replaced in my Lincoln MKX as part of a national recall. I spoke on several occasions with the Service Manager as I needed to reschedule my appointment on one occasion. Despite this, and despite repeated communication from them that they were aware of my appointment, on the day that I arrived I spent about 30 minutes at the dealership before somebody came out and told me that they did not have the necessary parts to complete the repair. This was unbelievably frustrating as I do not have a tremendous amount of free time and I specifically took time off from work and drove 30 minutes only to find out that it was for nought.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Good Afternoon, Thank you very much for the honest feedback. I appreciate that you took the time to share with us your feelings about your recent visit I am sorry to hear that your experience was not up to your expectations. You are right to expect better communication and timeliness from our Service Department. We would love the opportunity to better your experience. If would be be so kind as to call Matt our Service Director at (518)382-0274, I would he would love to rectify your visit. Take care. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

Fucillo service - 2017 Tucson

My recent service experience was very good. Went in just to have the first oil change. Glad I did it since there were several Service Bulletins that needed to be done. Never thought of them so I'm glad they are taken care of. No problems experienced and it all went well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star rating! We are so happy to hear you had such a nice first experience with our service department. We can assure you we will continue to provide you with excellent customer service.

Effective courteous

Accurate analysis of the car. Work done ina timely manner. Checked with me before doing additional work. Satisfied with the work. Would recommend to dealer to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star rating and recommendation! We are so happy we were able to service your vehicle in a timely manner. We always want to respect your time.

Best Leasing and buying experience ever!

I have purchased a few used vehicles in the past always felt like I was stepping 8nto a shark tank and pretty much did purchase before this from South Point Auto ended with a catrina car . From that. point on NO MORE USED VEHICLES .Then I went to FUCCILLO.wow!i came ready to purchase ,knew what i wanted and all i need was the right representative to walk me through the process.That person was DON GROUNDS.I am impressed appreciative and downright grateful to have made his acquaintance Sooo very happy with my new purchase which began as a lease in 2015. DON is trust worthy,kind,honest and straight forward. I cannot imagine having a better vehicle buying experience. My husband was very impressed too. We consider him a friend and will reccomend him to anyone we know that is in the market for a vehicle new or used

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bought out lease

Excellent help and service in completing my purchase and financing. Dave Denero is excellent and I do not hesitate to recommend him and Fuccillo Hyundai often.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review!! I am so happy you had such a wonderful experience with Dave and our Fuccillo team. Congratulations! Best, William Granata, General Manager, 518-382-0274