Reviews
Great effort
Paul stayed on top of getting the car and color I wanted as fast as possible and I was very pleased with his devotion to getting exactly what I wanted
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so happy Paul was able to get you the exact car you were looking for. We always do our best to make sure all of our customers leave with the right vehicle that they love and we're glad that you're enjoying yours! Congratulations! Best, William Granata, General Manager, 518-382-0274
Emergency battery replacement
They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back a couple of minutes later (or while still on the phone) from another employee to give me the same information. I requested a ride back and they were unsure if they could do it. Then the ride was at my door without my knowing they were coming.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Good Afternoon, Thank you for taking the time to review us, we greatly appreciated the honest feedback. I apologize for missing the mark on providing you with a 5 STAR Service experience. We are working diligently on improving our communication with our customers. We hope to continue serving you in the future and will surely provide you with a better experience. Take care! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230
Luis was helpful and friendly
Luis was understanding and explained things clearly. I came in looking for a used car and ended up with a new car because it was a better fit for me. Thank you for helping me.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! i am so happy Luis provided you with such a great experience and was able to help you get into a brand new car! That's HUGE! Congratulations! Best, William Granata, General Manager, 518-382-0274
Knowledgeable People
Overall the dealership served the purpose for what I needed which was to buy a car. I did feel like dealership could have been more inviting in its appearance. The sales representative Richard and Vaske were very knowledgeable and pleasant to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great feedback! We have been working on upgrading the building little by little, we want to make sure our customers are comfortable and have an overall great experience in our dealership. I am happy to hear Richard and Vaske made your visit enjoyable. Congratulations on your new vehicle! Best, William Granata, General Manager, 518-382-0274
Best oil change I ever had!!
It is so convenient to have a guy from service come to get my car, complete the oil change and bring my car back to me!! They even gave me a free car wash (although the inside of my car was still dirty!!)!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We are so happy we can save you time and accommodate you during your busy days.
Service Update
My service time was as usual on time. The new waiting room was very comfortable and refreshing. I would recommend any one to bring their vehicle to your organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating and recommendation! We are so happy we were able to make your service visit so pleasant.
Ok Experience
The cars were in good shape and our salesman was good, however the facilities were old and antiquated. Overall, we got what we needed. Mike
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! I am happy to hear you had a pleasant experience with Tim. We have been upgrading the building little by little, we appreciate your feedback! Best, William Granata, General Manager, 518-382-0274
Nick Fear was so awesome
Nick was so understanding and good listener and he worked hard to figure out one of the issues that came up for the tires and the engine
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Afternoon, Thank you for your very kind words about Nick! We are happy to hear that he took such great care of you. We are very lucky to have Nick on our team. We are so grateful you chose to bring your vehicle to Fuccillo Lincoln Hyundai and we look forward to seeing during your next visit. Take Care! Briar H. Rose Service Customer Relations Fuccillo Automotive (518)374-9162 Ext. 2230
LEASE
Derek was very professional and hooked me up with a great car! I drank some of your free coffee and it was good. Clean and quick process Thanks,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We always do our best to make sure all of our customers leave with the right vehicle that they love and we're glad that you're enjoying yours! We look forward to seeing you again. Congratulations! Best, William Granata, General Manager, 518-382-0274
Great customer service
I appreciate good customer service That’s what I received Nick and Briar are so caring and thoughtful I would specifically request they handle my service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Afternoon, We greatly value your time in providing us such amazing feedback! I'm glad that Nick and I were able meet, and exceed your expectations! We both are very diligent in providing our customers with a Service experience they deserve. Thank you for trusting us with your vehicle!!! We look forward to seeing you in the future. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230