Reviews
fast service
nice cust. waiting area. bathrooms clean and nearby , coffee was hot watched fox news while waiting only bad thing was floor matts had oil from workers shoes,they forgot to put papers down.....smelled like trany. oil..........
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Thomas. First and foremost I apologize for the initial disappointment you might have with your vehicle floor mats. We will be sharing your comments with our team. On a brighter side I am pleased to know that you enjoyed our waiting area. We will continue to provide a comfortable place for all our guests during their stay at our dealership and we will make sure that those details you mention will be done on your next visit. Thank you and we truly appreciate your feedback. Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
1st maintance visit to Wilcox
Dropped off my truck for maintance and was told it would take about an hour and a half so went to the store and shopped, came back in an hour an 15min and my truck was sitting there washed waiting for me ready to go. Walked in got my keys and went home. It was great!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diana, thank you for taking the time to leave us this amazing feedback and for choosing us for your trucks service needs. Having our customers vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
impala trouble
This is the 4th or 5th time to the dealership for this problem. I don't feel that I have been listened to in the past but this is the same response to the same problem that keeps coming back.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for taking the time to write us this terrific review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We appreciate your recommendation. If there is anything else we can do for you please don't hesitate to give us a call! Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
Great service, clean facility.
I was early for my appt. and they got me in right away and the wait was short. Highly recommend .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for writing this amazing review of our dealership. At Wilcox Chevrolet Cadillac we strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that our team did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
Friendly, knowledgable, professional
I was very impressed by the professionalism and competence of this dealer's service staff and look forward to bringing my vehicle back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we appreciate you taking time to leave us a great review! We are happy to hear that you were impressed with our team's professionalism and competence. We can't wait to seeing you again! Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
Great service. Clean Facilities. Very helpful.
Everyone is very friendly, polite and helpful. It is a pleasure going there. Not at all like the other Chevy Dealership I had to go to in Hibbing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this great review, Janice! I am happy to hear that our team was friendly, polite and helpful. Thank you and we look forward to seeing you again! Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
Friendly service
A service representative wasn't quite available to assist me when I walked in, so at least someone acknowledged the fact that I was standing there and said to me, "Someone should be with you in a minute."
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danielle, thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
Quick Service while Keeping Me Informed
I had expected to need a rental car since I was having three things done to my car. Instead, they were able to get my car in right away and have all the jobs completed in very quickly. They kept me informed of their progress throughout the service appointment; and even offered a free car wash! There were delicious, free donuts in the waiting area which was a welcome treat since my daughter and I had not had breakfast. All in all, a very positive experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ann, thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. I am happy to hear that you and your daughter enjoyed the treats. We look forward to seeing you again! Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
First rate dealer ship
This is a first class dealership all the way. Will definitely recommend them to anyone looking for a new vehicle. Keep up the great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind and honest review, Karleen! I am happy to hear that you are satisfied with the service we provided to you during your visit! We appreciate your recommendation and we look forward to working with you again! Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com
outstanding customer interaction.
I was treated with the upmost respect and dignity. These are not salespeople, they are fellow society members who sincerely care about people, and happen to make a living doing what they're good at!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CJ, thank you for taking the time to submit this amazing feedback! I am happy to hear that our team treated you with respect and dignity that you deserve. Thank you and congratulations on your purchase. Best, Jared Wilcox | Online Marketing Manager | jared.wilcox@wilcoxchevrolet.com