Steele South Loop Hyundai

Scheduling an appointment for recall work was easy. Sent a text when the car was ready for pickup. Great and fast service. Service team was friendly and took time to answer my questions.

I will never purchase with South Loop Hyundai, Total fraud, I purchased 2 cars from them 02/2015 and 12/2005. I recently totaled my car when I called my finance company I was told that I apparently purchased a warranty that I was never even aware of which was a Pre Paid Maintenance for 4 yrs/60,000 miles for $1,411..00. This warranty apparently covers oil changes,filters etc. but every time I've taken my car to this dealership I was paying out of pocket because obviously they were unaware just like me that I purchased this warranty. I called and spoke to a Fabian and all he could say was he started in 2017 and if it's in the contract that I obviously purchased it. Who would knowingly purchase a warranty and still pay when they bring the car in for service. So apparently these finance people can slip in whatever they want to make a bonus off of and nothing is done about it. I was in the market to buy a new car with South Loop but after seeing the fraud that was committed on behalf of their finance team I will never purchase another thing from this company or anything having to do with Sterling McCall. You are supposed to be asked about warranties you want to purchase and not just have someone slip in a warranty because they get a bonus off of how many they can sale you. Horrible customer service and not very honest people and they mix all this paperwork and get you to sign it having you think it's the typical fees for the new car that you are purchasing because they list it under Hyundai. So I get scammed and have a warranty I did not know about and apparently have and then I get scammed again because I have this warranty and was still paying out of pocket for maintenance for a warranty that Hyundai obviously didn't know I had. I'm now in the market for a new car but I know to go through every single document and not to trust that people and business are honest and care about keeping a loyal customer because this one obviously doesn't so I hope that $1,411.00 was worth defrauding a customer for in the end.

Sterling McCall Hyundai South Loop and my service writer Craig Murrell far exceeded the average service at a dealership. Craig is the best: he takes the time to listen when I have an issue. Unbeknownst to me, I had a nail in my tire and when I told Craig my warning light had come on that I needed air several weeks ago, he immediately had them to check my tires and came back to let me know. Great guy and great service at Sterling McCall Hyundai South Loop. I never want to need you, but if I do, I'm glad you're there. TP

Great and friendly service team, work was done in timely fashion, I would be back here again to do my service, very nice facilities and convenient location.

The salesman was very friendly and made the process quick and comfortable. He stayed late with me as I test drove several cars. I appreciated his patience and kindness.

Very satisfied customer. Would recommend them South Loop Hyundai to any one. The staff was extremely professional and know stable. They did a great job today.

JAVIER was excellent and answered all of my questions and concerns. Excellent customer service. Had a couple of recalls and that’s what brought me in

My Santa Fe broke down over the weekend, needing to be towed into the dealership. It was ready for pickup early Tuesday afternoon. Thank you for fixing it so promptly.

I was told by a Finance Manager that they "saw something " in my information which led them to think that they could get me approved. The Finance Manager stated that he would call me back the next day to let me know one way or the other. The next day comes, and I heard nothing. I called three times on 5/17/19 to get an answer. This would have been my third car from this dealership. This is very bad customer service!!!! When I called and spoke with Cindy, I was placed on hold for close to 15 minutes just to get an answer from the Finance Manager. To make a long story short, this dealership has lost my business forever!

Worst dealership in Houston general manager Mark. Oder no help please don't come here don't know how fix recalls have to wait for 3 days