Steele South Loop Hyundai

This dealership went behind my back trying to get my credit union to draft up a contract that I did not authorize. They called the credit union twice and then turned around and tried to blow up my phone trying to get me to come in to sign off on a car I had yet to see. They didn't have the car that I want it on site so they had to get the car from another dealership. Then when I was actually ready to close on the car I received a call from my credit union inquiring about over $2,300 worth of dealer add-ons. When I spoke to Fabian about the dealer add-ons he was extremely rude and disrespectful. I spoke with his supervisor Anil and I asked for those add-ons to be taken off of my vehicle because I did not authorize them to be on there in the first place. She told me she would not take those add-ons off nor would she go back on the price that caused it to spike up because of the add-ons. She was already salty about the $750 incentive that she had to eat up because I did not close at the end of the month like she was trying to force me to do. So I chose not to purchase the car because I felt like they were trying to get the money back that they had already lost plus charge me for items that I didn't need nor want. I should have a choice as to whether or not I want those add-ons added to my vehicle and they left me with no choice. This was the worst car buying experience I have ever endured. The only thing they're after is your money. Literally by any means necessary. I wouldn't recommend South Loop Hyundai to my worst enemy!

Wish I had more options or selection, just feel like I was rush to make a choice and explain the contract to the person before telling them to sign

I went to this dealership on 07/25/2017 and asked for their best price on a 2017 Hyunday Tucson Eco. I told the salesperson I was not ready to close on the purchase because I needed to sort out some perosnal businesses (I was buying a house as we just moved back from overseas 45 days ago). I was given a dead line of 07/31/2017 for that price. Salesperson followed up with phone calls about 3 times on the following 7 days and I explained I was busy and could not go to the dealership to close on the deal ( I was cleaning the house and moving in between 07/26 and 07/30. On Monday morning 07/31 the salesperson followe up once again and I told him I would be in the dealership in a few minutes to close on the purchase. I arrived around 10:30am and we initiated the process. I was told I needed insurance for the car and I called my insurance agent to set it up. I was given vehicle VIN# and notice the description of the car was white, while I wanted a grey color. I told the salesperson and he told me to proceed wih th insurance on that VIN# and change later. I completed the insurance and had my agent fax the proof of insurance to the dealership. Salesperson continued to locate the grey color in their system and told me it would take some time. He suggested me to go jome and await for a call to come back and complete the transition. I told him I was not comfortable leaving the dealership without buying the car I came to buy. I told him I would await, and he directed me to the waiting area. After some time I came back to follow up and was told this could take until the next day. He told me to go home and "chill". I told him I was worried they would change the price on the car and he verbally assured me multiple time that the price would not change. He even went to the extent to tell me he would "pay the difference if the price changed". After being overly insistent, I came home around 12:30pm. I received a phone call from him in the afternoon around 2:30 pm stating they were still trying to locate the grey color for the Tucson Eco, but had located a Tucson Sport that would cost $1,500 more. I told him it seemed like a "bait and switch" technique, and I was not interested. He assured me he was just trying to help and would continue to look for the Grey Tucson Eco. I received a text measage from the salesperson after 9:00pm stating the following (verbatum) : "Hey claidinei Sorry its been a busy day for everyone and they havent made it back to us yet but tomorrow i should be having the answer and i will let u kno as soon as i get it. we will still be on the deal which we agreed on 21k around drive out so donot worry i will make sure u r my one of the happy customer". I responded that I appreciated the follow up. I received a phone call from him in the morning of 08/01/2017 stating they had located the Grey Tucson Eco and it would be available on 08/05 (Saturday), but he cpuld give me "borrowed car" on Wednesday 08/02 when I needed to return my rental. I inquired about the differences in the Tucson Sport and he told me and offered to send pictures. I received the prictures and asked confirmation of the "drive out" price by adding $1,500 to the price I had received on 07/25. He wrote back a price that was $3,600 higher than the original price the the Tucson Eco. I called to clarift why, and he told me that the rebates had changed and thr prices could not be honored anymore. I contested and reminded him of his promises about the price and that he stated he would pay the difference. He tried to explain this was beyond his control amd I reminded him I inisited in buying the car on 07/31 but he inisited that I went home. He asked for time to talk to his manager and call me back. Minutes later his manager calls me back and says the incentives had changed on the 1st of the month and the prices changed. I explained to him the promisses I was given and he inquired why I left to buy the car at the last day of the Month, and I explained i

I was sooo annoyed with this dealership. They were advertising a really great deal for a car that I wanted. I felt like it was too good to be true so I called and spoke to Debbie Rodriquez and asked her if this was the true price or if this was after certain rebates that not everyone qualifies for. She assured me this was the price and they were deceiving like that. So I took the hour drive during traffic hours to the dealership only to get there and find out she lied. I was so annoyed. There was no reason for me to go down there unless they were really offering that price and that is why I called before going.

i called asking about used vehicle, and after i got the confirmation from Sam ( internet sales manager) i told him that i will be driving an hour to test drive it, and if i like the way it drive, i will buy it, told him that i am so interested in the vehicle. By the time i got there, i found that he already sold the car without giving me any notice. I had the worst experience ever, and people there are not professional at all.

Chris Whitmire is THE best dealer! He really cares about the customer.

I am writing about Garett and damion! They are so nice and real people! We told them what we could do and they made it happen! We got our car and they worked and worked to make sure our loan went threw! We are so happy! When our kid gets 16 we're going to you all! Thank you, April and john

Hyundai was the biggest mistake ever find a vehicle such a small place but no one can communicate effectively on what's needed for your car. I purchased a 2016 Hyundai Sonata also a 2015 Hyundai Sonata and with both have recalls for the breaks I scheduled my appointment to come out no one knows who I am even though I have a confirmation email that tells me my service advisors name everyone's just so confused and now they're saying I don't even have a recall on my car that is clearly stated on the Internet note to anyone stay away from this dealership stairway from Hyundai products !!!!!!!!!!!!!!!!!!!!:(

Had a great experience purchasing my 2015 Hyundai Genesis from South Loop Hyundai! Kevin Robinson and his team at South Loop Hyundai went the extra mile to make our transaction smooth and pleasant. This is our second Hyundai purchase (we still own a 2011 Sonata--runs like a champ) and I will continue to be a loyal Hyundai owner as this company and its staff truly work to exceed expectations! World class service and quality product! Thanks again, Kevin!

Great deal on my Santa Fe. The wife is happy and I had a great deal. Thank you South Loop and Cheryl James. I think I found a place where I can continue to do business with stress free. I will make sure that I tell all my family and friends about South Loop.