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Vision Chrysler Dodge Jeep Ram

(1,292 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (585) 643-1970 (585) 643-1970
Used (585) 200-5897 (585) 200-5897
Service (585) 267-5057 (585) 267-5057

Reviews

(1,292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vision Chrysler Dodge Jeep Ram from DealerRater.

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I was warmly greeted and promptly served.

I was warmly greeted and promptly served. The waiting lounge was clean with coffee and water and Fox “Mews” was not on the TV

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

They did a good job fixing my head lights and tail lights

They did a good job fixing my head lights and tail lights and changing a tire valve

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Started at promised time.

Started at promised time. Clear explanation of issues identified and extra work required. Good discussion with General Manager

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly staff who made the service quick and efficient.

Friendly staff who made the service quick and efficient. The waiting time was minimal before I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Larry was great.

Larry was great. Friendly, knowledgeable (35 yrs) helpful, and pleasant. Service was on time. Thanks for that!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I've been a customer for over 15 years your service has

I've been a customer for over 15 years your service has been excellent I've always come there for the free oil change but since since you have stopped this process I guess I will be going to a dealership closer to where I live.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very courteous and efficient.

Very courteous and efficient. The service team was polite and quickly took care of out vehicle needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Under the new local leadership (Gen Mgr) the dealership

Under the new local leadership (Gen Mgr) the dealership is far more professional than it was when I purchased vehicles there in 2014 and 2018.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Disappointed the dealership went back on its word.

Disappointed the dealership went back on its word. I bought my jeep here years ago and part of the deal/contract was they would do oil changes for free on it forever. Now, they decided to start charging without even notifying until I was already there for a scheduled appointment. However, I noticed while sitting in the waiting room, some customers were still getting their oil changed free. So I am still unclear about the new policy. I won’t go out of my way to come here for car service anymore.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Scott. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Consumer response

Appreciate the response. I will say everyone I’ve interacted with at the dealership has been friendly and helpful my years going here.

I had fast friendly service when I brought my car in for

I had fast friendly service when I brought my car in for an oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!