Reviews
Fabulous to work with and very helpful in my quest for
Fabulous to work with and very helpful in my quest for the car I wanted. 10 out of 10!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review, Kim! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Everyone extremely courteous and helpful.
Everyone extremely courteous and helpful. Work completed on time and correctly. No complaints whatsoever. Top drawer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words, Shelby. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Safford Brown Kia Manassas, we value our customers and we look forward to seeing you down the road. Sincerely, The Team at Safford Brown Kia Manassas
They took the time to show me multiple different vehicles
They took the time to show me multiple different vehicles until I found the one that I bought.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Safford Brown Kia Manassas. Please feel free to contact us if you have any questions about your new purchase. Sincerely, The Team at Safford Brown Kia Manassas
great sales experience, could speed the process up a bit,
great sales experience, could speed the process up a bit, but happy overall. thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us, Tom! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Easy to schedule an appointment, clean facility, and
Easy to schedule an appointment, clean facility, and Michelle is wonderful. I know she wants to retire but I'm glad she's still there. I never feel pressured.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the awesome feedback! You're right, Michelle is a wonderful member of the team and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas
It was an extremely easy process to drop off my car for
It was an extremely easy process to drop off my car for some recalls and everyone was very friendly and helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you working with our service department to keep your vehicle in tip-top shape, Baylee. Please don't hesitate to call if we can help with anything at all. Sincerely, The Team at Safford Brown Kia Manassas
Thomas was amazing.
Thomas was amazing. Glad I came to this dealership. The wait was long but it was a weekend so it was expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your great review, Kathleen. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Jonathan Woods and Michelle Bolden deserve 5 stars.
Jonathan Woods and Michelle Bolden deserve 5 stars. Both are very friendly, helpful, professional and very nice. The long wait for my new battery installed lowered my stars to four which they have no control over the mechanics. When I had the alternator replaced they had to get it from Maryland so Jonathan had Lyft take me home which I really appreciated. Nice job on the waiting area. TV, coffee, water and snacks is nice when waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this review, Dottie. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Safford Brown Kia Manassas
Ismael was very professional and helpful.
Ismael was very professional and helpful. He kept me informed about my vehicle and answered all my questions promptly. I was very impressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We will share your comments with Ismael and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
I received excellent service.
I received excellent service. Michelle Bolton was so helpful and efficient in all aspects. She explained all the services that were done on my vehicle which I appreciated. I’ve never been disappointed with the service I receive. Thank you Michelle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know that Michelle provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Team at Safford Brown Kia Manassas