Reviews
Excellent new car purchase experience!
Excellent new car purchase experience! I came to Safford Brown on a snowy day and John Sasso had the car I came to see warmed up and cleared of snow - gave me and my wife an excellent demonstration and answered all of our questions with an awesome attitude - we were sold on the dealership from the start and bought our first Kia...loving it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Willie! Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your experience with John was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you and your wife are enjoying yours. We look forward to seeing you again. Sincerely, The Team at Safford Brown Kia Manassas
They get done in a resonable always look at evething I
They get done in a resonable always look at evething I ask return vehicle cleaner then I brought it offer me a ride home and are very customer friendly I will keep coming here as long I live in the area and Michele is the best
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for putting your trust in Safford Brown Kia Manassas! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
Jonathan is great.
Jonathan is great. He always takes care of me and in the shortest amount of time. He makes sure I am taken care of fully and is super awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julianna, thank you for the awesome feedback! Jonathan is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas
Everyone at Safford Brown KIA was friendly,
Everyone at Safford Brown KIA was friendly, knowledgeable, and helpful. We just bought a 2024 Sorento, and the process was very easy. We are satisfied customers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert, we sincerely thank you for going out of your way to write this review about Safford Brown Kia Manassas. We try to create a comfortable and stress-free environment for each and every customer. We hope you enjoy your new Kia Sorento. If you have any further needs, please come back to see us. Sincerely, The Team at Safford Brown Kia Manassas
Except customer service but wait time was pretty long.
Except customer service but wait time was pretty long. However, they do offer a free car service to take you home and bring you back which I will probably use next time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please feel free to utilize our transportation during your next service, and feel free to let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
I appreciate how every staff member was upfront and clear
I appreciate how every staff member was upfront and clear with me and pleasant to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Jonathan Woods was very good And very friendly.
Jonathan Woods was very good And very friendly. Is everything good with him? He provide shuttle and they pick me up when is finish.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. It's wonderful to hear you enjoyed the shuttle service. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Bryant and Duval and Toobah were great and the new
Bryant and Duval and Toobah were great and the new vehicle purchase went smoothly. Highly recommend Kia Manassas.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Team at Safford Brown Kia Manassas
Very good services.
Very good services. All the employees were nice, friendly and very helpful with answering questions. They also went out of their way to look for the type of vehicle we wanted. The waiting area for customers was also nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Team at Safford Brown Kia Manassas
Michelle is very communicative and helpful.
Michelle is very communicative and helpful. The dealership has a nice, clean waiting area with WiFi and paid for a Lyft to take me home when additional work was required.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words, Ben. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas