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Ken Ganley Kia Alliance

(592 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 10:00am–4:00pm 9:00am–12:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (330) 532-7098 (330) 532-7098
Used (330) 532-7103 (330) 532-7103
Service (330) 532-7099 (330) 532-7099

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Kia Alliance from DealerRater.

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Haven was a great person to work with, she knew what she

Haven was a great person to work with, she knew what she was talking about and was quite knowledgeable. Great buy for the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. If you have any further questions, please give us a call. We're always happy to help!

Rachelle is awesome and makes sure you are taken care of!

Rachelle is awesome and makes sure you are taken care of! Love seeing her each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Thank you so much for your feedback! We hope you have a great day!

Ken Ganley KIA Alliance is GREAT!

Ken Ganley KIA Alliance is GREAT! Setting a service appointment is smooth and easy in just a few short minutes online. The staff courteous, meticulous and very accommodating when it's service time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Rachelle has been wonderful!

Rachelle has been wonderful! The Kia process to get out problem resolved is a huge disappointment, however that’s not a reflection of Rachelle’s job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Consumer response

Your dealership isn’t the problem at all! It’s Kia as a whole. Again Rachelle did a great job!

Jamie was my service contact.

Jamie was my service contact. She was very polite and helpful. She took care of my issue with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi William, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. We are always more than happy to assist you if anything else comes up. Take care!

The staff is very friendly and knowledgeable!

The staff is very friendly and knowledgeable!!! And we love how they wash our car for us too lol

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Alliance

Rachelle did a great job, she was super wonderful to work

Rachelle did a great job, she was super wonderful to work with and I will definitely recommend this dealership to family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kelsey, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

My wife and I had a great experience buying our car from

My wife and I had a great experience buying our car from Kia of Alliance. Our salesperson Bill Nagy made sure my wife got the car she wanted and was very helpful with the purchase of her new car. I will buy my next car from Bill

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Ken Ganley Kia Alliance! If you have any further questions, please give us a call. We're always happy to help!

Very attentive and advice was great.

Very attentive and advice was great. Will return to Ken Ganley. Have 2 newer Kia's that need attention.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

I always feel important no matter what my vehicle needs.

I always feel important no matter what my vehicle needs. It is very nice to see women in a very prominent "mans" position. The service professionals talk to me normal and make me feel like my vehicle is important.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!