Reviews
Great service
Sharing Connacher made my leasing experience easy and excellent She is very diligent and attentive to detail and make sure was done with all the paperwork very quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mina, we appreciate you taking time to leave us a great review! We are pleased to hear Sharon did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Unprofessional service
My Murano 2011 stopped at highway due to transmission fail and was towed at my expenses to the dealership. After $150 inspection they said you need to replace cvt transmission and transfer case for about $7000. I got $3000 for the 'not drivable' car buying new Toyota . When I asked the Brown's Nissan manager to access my Murano to unload stuff the car was drivable!!! And he said 'sorry I was mistaken about transfer case'??? Before I was told there is a leakage from transfer case (that they can fix for $1800) that I checked with other technicians and they said there was no leakage. Don't by Nissan with cvt to drive more than 80k, don't use Brown's Nissan dealership- cheating!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great Service
All tasks performed as expected. The detailing was outstanding. Gus does a great job. Shuttle Service needs to be improved.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Emory, and thank you for your feedback. We're very happy to hear that your experience working with Gus was nothing short of exceptional. Our staff and customers are very important to us, and we want to be able to provide them with the kind of service they deserve. Thank you as well for your feedback on the shuttle service. We welcome all suggestions as it helps us serve our customers better. Come and see us again! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great professional service
I have had Steve Powers as my service rep for the past nine or ten years and he has always been honest and attentive to my auto service needs. I get the feeling that he really cares about doing a good job and taking care of his customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Alvin, and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last 10 years and we look forward to the next 10! I will be sure to share the great feedback along to Steve and the rest of the team. We truly thank you again, and we'll see you again soon! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
outstanding services
The personnel in sales, financing and service department worked to fulfill our needs in purchasing a car for our daughter and the service maintenance program.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review, Caroline! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Car inspection
My car was done good by the mechanic. And Dylan Pagatto was well informed of my car. And Gus the other Service Rep. was helpful too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cheryl, and thank you for this great review! We're excited to hear that Dylan and Gus took care of you! They are great assets, and we appreciate all they do. Thank you again and hope to see you soon. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great service, clean and comfortable waiting area
Personal treatment. Staff are courteous and attentive. Staff are mindful of client's comfort and time. Service is well timed. Dealership is clean and has comfortable waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Patricia. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
I dont care about the customer; Just his wallet
The car was advertised for $14997.00 When I went to purchase the car there were $1800.00 of hidden fees plus tax & tags. The advertised price was misleading with the $1800.00 in hidden fees. I requested to purchase the car for the advertise price plus tax and tags. They refuse to do it. Why not advertise the car for $16,797.00 , Nissan manufactures a phenomenal product. I would expect more from their employees and their sales practices. Is $1800.00 worth Nissan's reputation? I asked you to change your sales practices for the better of our community. Please do not advertise at one price and refused to sell it at that price when the consumer comes to your business. Veterans just want to be treated fairly without being manipulated or feeling deceived.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Service
Coming out of the dealers ground with a complimentary car wash. Customer service experience is very wonderful each time I visit. A very friendly and warm atmosphere. Gus exemplify above and beyond and I really appreciate that. When I took the car in, that was the time I mentioned my key was giving problem and immediately Gus said to me, oh we can fix that at no cost. Thank you Brown's Nissan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Melrose! I am happy to hear that Gus was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Amazing service
The service was remarkable. Very well put together easygoing dealership with a great team. Looking forward to be a future customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tyler, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our team was able to gain your trust in our business. We look forward to servicing your automotive needs! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009