Reviews
Buy Happy!
Friendly, helpful staff. No hassle negotiating. I think I got good service and a good deal on the car I wanted. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us, Catherine! The goal of the Brown's Fairfax Nissan team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Wide range of inventory
The sales person was very courteous and patient. George was knowledgeable and was always ready to help us arrive at our decision
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nana, we appreciate you taking time to leave us a great review! We are pleased to hear George did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Friendly service, matched competetors offer
Everyone was friendly and made me feel comfortable while discussing the terms of the sale. I wasn't pressured into anything I didn't feel comfortable with and I appreciated that the most.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Bernard. I'm very happy to hear about your positive experience at Brown's Fairfax Nissan. Congratulations on the new vehicle! If you have any further needs, do not hesitate to come back in for a visit. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great service
Jermaine is always so friendly and helpful, clean well run shop the best dealer service around. Prices good too! Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lawrence, and thank you for this great review! We're excited to hear that Jermaine always takes care of you on your visits! He is a great asset and we appreciate all he does. Thank you again and hope to see you soon. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great service
Customer service was great. The entire team was professional, knew what they were doing and knew exactly what we wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Raouda. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great Service!
The complimentary services were a very nice touch. I enjoyed the facility and the end result of my car and it's capabilities.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you John for your kind words! We're so happy you enjoyed your time with us and I'm glad you enjoyed our facilities. Thank you for choosing us for your automotive needs and we hope to see you again soon! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great Service and Product
A familiar face. William Gray is why I chose this dealership. I am familiar with the Nissan Brand am a loyal customer and love it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback, Maria. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with William. Please let us know if we can ever help you in the future. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Super Customer Service
Jermaine King has been nothing but AWESOME! I've had to bring my car in for several repairs lately, one of which was still under warranty and I've been treated with respect and kindness each time. I've been updated on status, given a loaner vehicle, and basically treated like a family member. I have been very impressed with the level of customer service I have received at Brown's Nissan Fairfax.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you so much for this great review and star rating! I am pleased to hear that Jermaine was able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service, and it's good to hear that our team was able to show you what Brown's Fairfax Nissan is all about. We look forward to your next visit! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Repeat customer
The salesperson who helped us, George, was very helpful. No pressure. This is the second car we have bought from him.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Michael for not only this 5 star review, but your continued patronage! We're happy our team could great care of you and make sure you got into the vehicle you were looking for. If there is anything else you need, please let us know! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Review
The service advisor was very friendly and helpful as this was my first visit to this service center. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review and for choosing to come to our dealership, Ryan! I'm very happy to hear that your service advisor was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009