Reviews
GREAT Customer Service
I worked with your service manager, Steve, on a A/C issue with our Armada. He spoke to the regional manager and Nissan paid for this cost of this expensive repair - what great customer service! We have and will continue to have Brown service all of our Nissan's!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Steve provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best regards, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great service
The employees were professional and provided good customer service. The dealership installation is very accomodating and the employees try to answer all the questions and provides feedback. Good cars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review, Marta! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
great salesman
everything was great, especially the friendly salesman. We felt that we got a very fair deal by the finance team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Nicholas. I am very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you, please feel free to come back and see Brown's Fairfax Nissan any time! Take care. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Browns Nissan
attention to details, patience, I got a good explanation for the needs of my car. Got attended to without having an appointment which helps in the Metro area where getting around cannot be scheduled
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Raymond! Service is always our top priority, but the attention to detail is very important as well. Thanks for choosing Brown's Fairfax Nissan! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great service--they're so thorough!
The technician identified issues I didn't realize were affecting my driving experience. Also, the tech who performed the detailing removed water stains in the ceiling fabric that no other dealer bothered to touch! The interior of my car looks brand new!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jade, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
great service
very flexible scheduling and courteous techs. Techs are professionally dressed. very helpful and knowledgeable. recommendations/advises are passed on to customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department, Myrna. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great Service
It was a smooth and quick transaction. The Sales personal were very friendly and prompt. Closed the deal in under two hours
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sinduri, thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Great Service
Amazing service from Nassir from the Finance Department! He went the extra mile to make sure we were taken care of and exceed all expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What an enjoyable review to read, Truy!It is reassuring to know Nassir provided you with a hassle-free and great shopping experience. Brown's Fairfax Nissan's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any any questions. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Oil change and brake service
Excellent service keep up the good work . I really like my new customer service guy he was very nice not like the other, his name was mo
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Margaret! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to your next visit! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009
Loved the experience and service, clean
First time at the dealeraship and certainly wont be last. My sales rep Ayham was great. Managment was great. Clean and friendly people
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Emad, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ayham was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009