Reviews
Service center used to be phenomenal but now it is not.
Service center used to be phenomenal but now it is not. Not attentive, had to wait 2 hours for my vehicle, no one walked me to my car to check it out. Paper to cover floor mat and plastic to cover seat still in car and car was not cleaned as it has previously been done. There actually was actually some type of fluid on my windshield.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for falling short of expectations. Please know your comments are taken seriously and have been passed on to our Service Manager. We hope to see you again so that we can turn your experience around and deliver 5-star customer care. Thank you for your feedback!
Service was friendly and good.
Service was friendly and good. Seemed to take quite a bit longer than I thought.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your five star rating and your honest feedback. We do our best to get service done as quickly as possible, however sometimes there are unforeseen circumstances that influence our timeliness, especially with the aftermath of the storm. Thank you for your patience!
Had an appt.
Had an appt. 2 1/2 hrs.later. only thing done was a diagnostic check with a $167.00 bill. Tried to sell me services that was not needed. I asked for an itemized bill of the things that they said I needed. Didn't receive one. I wanted to know the amount that I needed to save up for. My car was not washed like they are supposed to do. Will not go back. Will buy another Kia. But not from this establishment. Paid cash for my car. I am not just a number. Does not take that long to run a diagnostic check. Especially when you have an appt.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your honest feedback regarding your recent experience with our Service Department. We do our best to show how important our customers are to us and it sounds like we fell short. Your review was passed along to our Service Manager to see where we went wrong and we hope you do give us the opportunity to turn your experience around.
Overall experience was terrible.
Overall experience was terrible. I had an appointment and it still took over 3 hours!! Just for them to tell me that it was going to cost me over 400$$ to fix the car I've had less than 1 year! Will not buy Kia ever again
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your honest feedback and take your comments seriously, as we strive to provide 5-star customer service with every visit. While your review doesn't state specifics that we can address here, your comments have been passed along to our Service Manager so they can look into what happened. We would appreciate a chance to turn your experience around and hope you return to see us. Thank you.
The service was great but I didn’t get the car wash.
The service was great but I didn’t get the car wash. The service attendant said she would send it back but I didn’t have time to wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review. We apologize about the wash and of course wanted to make it right by you. We hope to see you again so we can provide the 5-star service we are known for.
Took 2 1/2 hrs not 1.
Took 2 1/2 hrs not 1.hr like I was told for oil change. I dont think tires were rotatd, as stated they would be. . no windshield solvent added. , car smelled of gas inside when I left. Weak vacum on floors in front. Car runs like new, everyone was friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback regarding your recent service visit. Your comments have been passed along to our Service Manager so we can look into and improve from your experience.
Service advisor Rachael Goal is great.
Service advisor Rachael Goal is great. Everything about dealership is wonderful except the service manager Rich. He called me a liar and was arrogant and rude. Certainly not a people person. Too bad because sales and service is excellent I have purchased 15 Kia’s through the years and this guy has put a bad taste in my mouth
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your honest feedback - it has been passed along for review. We hope to see you again as we strive for excellent customer care, especially with loyal customers such as yourself, and would like the opportunity to turn your experience around.
Very good service, fast considering the hurricane-caused
Very good service, fast considering the hurricane-caused problems and increased customer volume. Good work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your five star experience with our service team!
Tim was amazing!
Tim was amazing! He is very knowledgeable and had answers to all my questions. He and his team even went above and beyond by staying past closing to make sure I was able to drive home that night in my new Sportage! This is my 4th car purchased from Kia of Port Charlotte, there is a reason I keep returning!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for returning to us for your 4th car purchase. We appreciate your loyalty and your positive comments regarding your experience with our dedicated team. Congratulations on taking home your new Sportage!
A beautiful facility but almost 3 hour wait for an oil
A beautiful facility but almost 3 hour wait for an oil change, air filter and car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for falling short of expectations on wait time for your comprehensive oil change service and management has taken note of your feedback. We hope to see you again so we can improve upon your rating. Thank you for servicing with us!