Reviews
Had recall done.
Had recall done. It was completed in timely manner. DMV certificate provided. Even washed the car. Overall excellent service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!
Just had my 2006 Acura MDX repaired after a sparkplug
Just had my 2006 Acura MDX repaired after a sparkplug incident and it was about half the estimate I received by another repair shop. David Brousseau did a wonderful job of coordinating the whole repair job. THANK YOU DAVID.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear David and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The staff here at Elk Grove Acura always make me feel
The staff here at Elk Grove Acura always make me feel like family every time I walk into the dealership. They are super friendly and always honest, which isn’t so common to find these days. The facility is always well maintained and very clean. The complimentary shuttle service is a huge plus as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rene, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Acura to be a positive one. Please don't hesitate to reach out if you need anything else.
Both Chad and well trained tech did a marvelous job
Both Chad and well trained tech did a marvelous job taking care of my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Acura.
Didn’t feel satisfied with service asked if other things
Didn’t feel satisfied with service asked if other things that are wrong with my car to be checked out and I didn’t get that customer service is horrible also no coupons for services asked plenty of times very disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Teresa, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I have always been satisfied with the service department.
I have always been satisfied with the service department. I did not speak with Chad,only Mariana. She was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Chad, Mariana, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Acura!
The service was quick and on-time, as usual.
The service was quick and on-time, as usual. The coupon price was also a factor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dale, Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Experience is always great at Elk Grove Acura!
Experience is always great at Elk Grove Acura! Will definitely refer them to our family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Acura, Mitch, we look forward to having you as a valued customer for many years to come!
I’m happy with my service.
I’m happy with my service. Will Robinson does a great job at keeping me updated on what is needed on my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Clean and professional business environment.
Clean and professional business environment. Fast service and reasonably priced. Employees are very friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Acura.