Reviews
Dave was friendly and very efficient at his job.
Dave was friendly and very efficient at his job. He’s a real pleasure to deal with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!
We've had our vehicles serviced at Elk Grove Acura for
We've had our vehicles serviced at Elk Grove Acura for over a couple of decades and have a high regard for the work being performed at that facility. We also always schedule our service appointments to take place when Chad is on duty due to the trusted, outstanding and exceptional customer service he provides us during every visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bob, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad met your expectations. Thank you again for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!
Easy checkin, reasonable charge for oil change/tire
Easy checkin, reasonable charge for oil change/tire rotation , my only criticism was water spots on the window from the free wash (which is very minor)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leah, Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad Chad was able to help, and we hope to see you again!
Exceptional customer service and friendly & welcoming
Exceptional customer service and friendly & welcoming staff from Wayne in the parts department and to both Will and Mariana in the service dept. Thank You Elk Grove Acura!! Juan & Sherry Estrada
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Juan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
They always helpful and honest.
They always helpful and honest. Very informative. I love their attitude. They always test drive friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Johnnie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Mariana always takes care and of me and my vehicle.
Mariana always takes care and of me and my vehicle. She knows how far I drive a day and adjust maintenance accordingly. There’s always a loaner available so life can continue and I receive update calls on progress.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dawn, Thank you for taking the time to share your thoughts on working with Mairana and our team. We're glad to hear we delivered such a great experience!
The service advisor, Dave B.
The service advisor, Dave B., was excellent; the work was completed in a timely manner; the car was ready when I returned to pick it up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! David and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Acura.
Good customer service, very friendly, clean environment.
Good customer service, very friendly, clean environment. Waiting room was nice overall. They took care of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Tommy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!
Service took very long.
Service took very long. Took almost 2 hours for an oil change, tire rotation, and rear differential fluid. There was only two advisors working and the line of cars was to the street. A bunch of us were standing outside and didn’t know where to go since majority of the doors were locked. There was little to no communication from our service advisor. She did not respond to our texts regarding being picked up or answered the phone. It took 30 minutes for the shuttle driver to pick us up. I didn’t even get a text that the car was readily until 25 minutes after we picked the car up. First time I got service it was great, this time it was not.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Great service!
Great service! Great customer care. Recommend this deal xxxx to anybody also very knowledgeable. Inexperience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Acura.