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Key Acura of Reno

(147 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm Closed
Sunday 10:00am–5:00pm Closed
New (888) 265-0703 (888) 265-0703
Used (855) 371-2376 (855) 371-2376
Service (888) 451-2497 (888) 451-2497

Reviews

(147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key Acura of Reno from DealerRater.

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Great Dealership

Brian is the best. My Acura service always completed on time and returned spotless. Kudos to the various technicians. Best dealership and experience in Reno.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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pleasant experience

I was looking to get out of my trade and researched the new RDX. The purchase process was easy and with out any stress. Mike and Grady were very professional and provided an outstanding service. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr. Dave Ornellas

Everyone was a great deal of help in working with us on our trade in towards the new RDX we were looking to get our hands on. Very nice vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best experience for a first time car buyer!

This dealer is amazing. They have excellent customer service. Everyone is friendly. I couldn’t have asked for a better place to buy my first car from!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional service level and quality of work.

Have been using Acura of Reno for over 7 years for our Acura and Honda service. Customer service is always exceptional. Shuttles to and from the house worked flawlessly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Easy update!!

The Acura service department is the BEST!! Waiting area is comfortable, and the service department does all they can to make it an easy experience. I declined the loaner as a friend to me to lunch, and my car was waiting when I got back. No problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent !

very courteous, very professional, repairs always done quickly and competently. However, my MDX 2014 has been so reliable that, except for regularly scheduled service, I am driving instead of being in the shop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Acura of Reno is the BEST!

I hate buying a new car and Bret Kulwin made it easy. When the cabin wasn't as quiet as I would like, Santiago (service) got me in, fixed the insulation around the door and got me out the door. They always wash the car after a service, which is nice. The waiting room is the most comfortable I've ever seen at a car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Acura service center

I have used Acura Service Center for all of our family automobile services no matter what model of vehicle we own. They are trustworthy, honest, reliable and extremely efficient. I will continue to recommend the dealership and service center for all our auto needs. Thank you Acura!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rdx 2013

Great service! . I know that I can go there with any problems with my car and things will be done fast and at my convenience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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