Reviews
Here’s a version of your review tailored specifically for
Here’s a version of your review tailored specifically for Google Reviews—clear, direct, and within the style that performs well on that platform: ⭐☆☆☆☆ Absolutely the worst service experience I’ve ever had. Ford had my car for two weeks and never once picked up the phone to call me. Instead, I got text messages requesting approval for over $6,000 in repairs—no explanation, no human contact, just bills. When I finally got my car back, the check engine light came on immediately. I had to return it again, and when I picked it up the second time, I noticed trim was missing from the windshield. I was told, “I thought you knew about that.” Seriously? Miles, the service coordinator, was unresponsive, dismissive, and clearly not interested in helping customers. I called his manager, Melvin, twice—he left a voicemail after the first call but ignored the second completely. This shop is disorganized, unprofessional, and completely lacks customer care. Do not take your vehicle here. Let me know if you’d like a shorter or more formal version, or help posting it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I’ve been here many times, Jeff and the crew always do a
I’ve been here many times, Jeff and the crew always do a great job. I’ll be back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about Jeff and the McGovern Ford Saugus team! We'll be sure to pass along your positive feedback!
Kyle Fowler was great and helped me get the best deal for
Kyle Fowler was great and helped me get the best deal for my new Bronco
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear that Kyle provided 5-star service here at McGovern Ford Saugus! Thanks for sharing!
Kyle has such great energy!
Kyle has such great energy! He listens and is always willing to go the extra mile. He made my new car purchase fun
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alice, we're delighted to hear that Kyle made your car-buying experience enjoyable at McGovern Ford Saugus! Thank you for sharing this fantastic feedback, we hope you enjoy your new ride!
Jeff and everyone else always do excellent work, I always
Jeff and everyone else always do excellent work, I always enjoy doing service with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you for your support of Jeff and McGovern Ford Saugus!
The service manager, Christie was very professional and
The service manager, Christie was very professional and very informative of everything I needed to know about my vehicle,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, we're delighted to hear that Christie provided you with professional and informative service at McGovern Ford Saugus. Thank you for sharing your experience!
Terrible communication kept my truck for 2 days I had
Terrible communication kept my truck for 2 days I had to call them each time to find out what the status was Never fixed my tailgate latch that they fixed on a recall and never worked right said it was the previous owner York ford
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we are sorry to hear you did not have the best experience with us. Here at our dealership, we strive for the highest level of customer service and it seems like we may have dropped the ball here. However, we would love to get a better understanding of what happened, not only for an opportunity to make it right, but also so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our General Manager, Alex Avanesau, directly via email at aavanesau@mcgovernauto.com. Thank you.
They are great had fast and good work done for a fair
They are great had fast and good work done for a fair price will be going back there for future repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrick, we're delighted to hear that you had a positive experience with us at McGovern Ford Saugus! We look forward to assisting you with any future repairs. Thanks for the kind words!
Always a pleasure dealing with Jeff and Krista at Quick
Always a pleasure dealing with Jeff and Krista at Quick Lane. Very knowledgeable and always friendly. Never disappointed going there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's fantastic to hear that Jeff and Krista have consistently provided you with knowledgeable and friendly service at McGovern Ford Saugus. We appreciate your support!
Just completed my out of state purchase of new F250 SD
Just completed my out of state purchase of new F250 SD from McGovern Ford in Saugus Ma from NY. Saud and the guys were great. No Bull, and great service. Best Price on truck for 500 miles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pat, we're delighted to hear that Saud and the team at McGovern Ford Saugus provided you with excellent service and a great deal on your new F-250 SD. Thank you for choosing us from so far away!