Reviews
Jeff and everyone else always do excellent work, I always
Jeff and everyone else always do excellent work, I always enjoy doing service with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you for your support of Jeff and McGovern Ford Saugus!
The service manager, Christie was very professional and
The service manager, Christie was very professional and very informative of everything I needed to know about my vehicle,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, we're delighted to hear that Christie provided you with professional and informative service at McGovern Ford Saugus. Thank you for sharing your experience!
Terrible communication kept my truck for 2 days I had
Terrible communication kept my truck for 2 days I had to call them each time to find out what the status was Never fixed my tailgate latch that they fixed on a recall and never worked right said it was the previous owner York ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we are sorry to hear you did not have the best experience with us. Here at our dealership, we strive for the highest level of customer service and it seems like we may have dropped the ball here. However, we would love to get a better understanding of what happened, not only for an opportunity to make it right, but also so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our General Manager, Alex Avanesau, directly via email at aavanesau@mcgovernauto.com. Thank you.
They are great had fast and good work done for a fair
They are great had fast and good work done for a fair price will be going back there for future repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrick, we're delighted to hear that you had a positive experience with us at McGovern Ford Saugus! We look forward to assisting you with any future repairs. Thanks for the kind words!
Always a pleasure dealing with Jeff and Krista at Quick
Always a pleasure dealing with Jeff and Krista at Quick Lane. Very knowledgeable and always friendly. Never disappointed going there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's fantastic to hear that Jeff and Krista have consistently provided you with knowledgeable and friendly service at McGovern Ford Saugus. We appreciate your support!
Just completed my out of state purchase of new F250 SD
Just completed my out of state purchase of new F250 SD from McGovern Ford in Saugus Ma from NY. Saud and the guys were great. No Bull, and great service. Best Price on truck for 500 miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pat, we're delighted to hear that Saud and the team at McGovern Ford Saugus provided you with excellent service and a great deal on your new F-250 SD. Thank you for choosing us from so far away!
I’ve always had a good experience at the dealership.
I’ve always had a good experience at the dealership. Computer problem was fixed, no issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad to hear that you consistently have positive experiences here at McGovern Ford Saugus! Thanks for sharing your positive feedback with us!
Krista and the crew at the Quick Lane have taken such
Krista and the crew at the Quick Lane have taken such great care of us for YEARS! I am so happy I have always gone back and they look out for me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nikki, it's fantastic to hear that Krista and the Quick Lane team have consistently provided you with excellent service at McGovern Ford Saugus. We truly appreciate your loyalty over the years!
Went in for an oil change and got a new set of windshield
Went in for an oil change and got a new set of windshield wipers in addition. Friendly and fast service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hannah, we're delighted to hear you had a positive experience with our team at McGovern Ford Saugus! Thanks for choosing us for your service needs. Safe travels ahead!
I have never had anything less than impeccable, timely,
I have never had anything less than impeccable, timely, and courteous service. I have taken my vehicle here exclusively for service and I highly recommend it to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your glowing recommendation! We're delighted to hear that you've consistently received impeccable service at McGovern Ford Saugus. We appreciate your trust and look forward to continuing to serve you in the future!