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LaFontaine Lincoln of Grand Rapids

(282 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

Reviews

(282 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Lincoln of Grand Rapids from DealerRater.

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Routine service on my 2013 Escape

The service Dept handled my appointment perfectly, from start to finish!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tim Urbanski

Great staff Do a fabulous job!! Recommend them to everyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Timothy, thanks for the great star-rating! It is great to hear our Staff took such great care of you! We hope to see you here again!

Great Service and very clean service department.

I was able to get my vehicle in the following day for AC repair. Everything went very smooth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Karen, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Great place

As always, they did a great job and were very nice. We're glad to have a place we can trust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Keith Sattler

I really like my Lincoln MKS. I recently had it serviced and was very happy with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car purchase from afar!

I purchased a car from Pfeiffer Lincoln from 550 miles away. I never set foot in the dealership and worked with Patrick Kavanaugh he made the transaction flawless and stress free! I was apprehensive about this until thoroughly communicating with Kavanaugh. Car was exactly as billed and delivered without any issues! A top notch online transaction I highly recommend Kavanaugh! He stated he was the newest salesman there and had been there 25 years!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Best!

Excellent, dependable service. Personable staff. Would recommend Pfeiffer Lincoln to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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PFEIFFER LINCOLN

I've had my truck serviced at PFEIFFER LINCOLN for 12yrs. since I bought it and have had great service, especially from Craig who I've dealt with from the beginning.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!

Pfeiffer Service

Always an outstanding experience - timely, helpful, knowledgeable staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We really appreciate your feedback! We hope to be of service to you again! Take care!

2017 Lincoln Continental- awesome

Great experience with new lease. Love the car. Ordering and delivery were handled very professionally. I have owned many foreign luxury brands and this car is as good if not better in almost every respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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