Reviews
Matt with service was great.
Matt with service was great. Kept me up to speed with progress and the techs did a wonderful job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, Thank you for taking the time to share your experience! We’re delighted to hear that Matt in service provided excellent communication and that our techs did a wonderful job. At Covert Buick GMC Bee Cave, we strive to ensure every aspect of your service experience meets your expectations. If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to serving you again!
Matt in service is amazing !
Matt in service is amazing !!!!!!! He’s taking great care of me, I will continue to come back to covert and Service all of my vehicles there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, Thank you so much for your glowing review! We’re thrilled to hear that Matt has provided you with amazing service and that you plan to continue bringing your vehicles to Covert Buick GMC Bee Cave. We’re proud of our team and their commitment to taking great care of our customers. If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to seeing you again!
This is the first time I've been grateful for the
This is the first time I've been grateful for the opportunity to write a review for a service appointment. I've been working with Matt Bennett and I can't say enough good things about my experiences with him and Covert GMC. I previously owned a Nissan Titan which I loved, but the service department in Austin was so awful that I would drive down to San Marcos to have it serviced there. They were excellent, but life circumstances no longer allow me to take an entire day for regular service, so when it was time for me to look for a new vehicle, I started brand shopping. I include this fact to make the point, I'm not just buying a vehicle, I'm buying a brand and its service and dealership support. I am a cash buyer so how my investment is handled, and how I'm treated in that process is very important to me, so when my truck started malfunctioning and needed to be towed into the dealership I thought "Well now we'll see if I made a good decision or not". The specifics of what was wrong with the truck probably don't need to be fleshed out in this review, but it took several trips back to the dealership to get to the bottom of the issue. Machines break, systems fail that's an unfortunate reality of owning a car, but it's what companies do in response that sets one dealership apart from another and I'm pleased to report that Matt's attention and communication through the process made me glad that I purchased at Covert.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful review! We're thrilled to hear that Matt Bennett and the Covert Buick GMC Bee Cave team made such a positive impact on your experience. We understand how important it is to feel confident and supported throughout the service process, especially when it involves your investment and time. It's wonderful to know that Matt's dedication and communication helped reaffirm your decision to choose Covert Buick GMC Bee Cave. Your feedback truly validates the hard work we put into ensuring our customers receive the best service possible. If you ever need anything in the future, don't hesitate to reach out. Safe travels and we look forward to serving you again!
Great service and follow up.
Great service and follow up. Beautiful facility! Matt and Jom in service were a pleasure to deal with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lincoln, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service team and enjoyed our facility. Matt and Jon will be delighted to know that their efforts made a positive impact. If you need anything else, don't hesitate to reach out. We look forward to serving you again at Covert Buick GMC Bee Cave!
It took almost 3 hrs for an oil changed , when is
It took almost 3 hrs for an oil changed , when is normally an hour to hour and half .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Vanessa, Thank you for your feedback. We apologize for the extended wait time you experienced during your oil change. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our processes to ensure more efficient service in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.
Matt is a great advisor and I appreciate is ability to
Matt is a great advisor and I appreciate is ability to work around my schedule to meet my needs on service and repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that Matt was able to accommodate your schedule and meet your service and repair needs effectively. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure a seamless experience for all our customers. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!
Covert has done service work on my corvette and
Covert has done service work on my corvette and Cadillac. Did you a great job and always keep me informed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We’re delighted to hear that you’ve been pleased with the service work on both your Corvette and Cadillac. At Covert Buick GMC Bee Cave, keeping our customers informed and ensuring high-quality service is a top priority. We truly appreciate your trust in us and look forward to continuing to serve you in the future!
Jose was awesome to work with.
Jose was awesome to work with. I’ll definitely come back to Jose. I was hesitant in buying my first gmc but he walked me through it and was very knowledgeable about the truck I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Richard, Thank you for your fantastic review! We’re delighted to hear that Jose made your first GMC purchase a smooth and enjoyable experience. His expertise and guidance are exactly what we strive for at Covert Buick GMC Bee Cave. We’re glad you felt confident in your choice and look forward to seeing you again for any future needs. Thank you for choosing us!
Hard negotiation but I think I got a fair price.
Hard negotiation but I think I got a fair price. Salesman was knowledgeable and pleasant to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're glad to hear that you felt you received a fair price after the negotiation process. At Covert Buick GMC Bee Cave, we aim to ensure that our customers have a positive experience and find the right vehicle at the right price. It’s great to know that our salesman’s knowledge and demeanor contributed to a pleasant experience. If you have any further questions or need assistance down the road, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!
Creed Sarten was absolutely excellent to work with!
Creed Sarten was absolutely excellent to work with! The entire experience at Covert Buick GMC Bee Cave was outstanding, in fact. I won't go anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eddie, Thank you so much for your wonderful feedback! We’re thrilled to hear that Creed Sarten provided you with excellent service and that your experience at Covert Buick GMC Bee Cave was outstanding. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to welcoming you back for all your future needs!