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Sedano Ford

(714 reviews)

Reviews

(714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love my new Ford Ranger. The salesperson was great! Very...

Love my new Ford Ranger. The salesperson was great! Very knowledgeable and made the buying experience painless. Went over everything about the car before I left.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased and have had my truck serviced at Penske Ford...

I purchased and have had my truck serviced at Penske Ford / Drew Ford since day 1. Great service and professional! Will always use my dealership. Penske Ford! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and friendly atmosphere Miguel was...

Excellent service and friendly atmosphere Miguel was very helpful and explain everything well. He answer all my questions and he provided me with the best help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ivan at Penske took great care of me and my car. Fast,...

Ivan at Penske took great care of me and my car. Fast, friendly, and efficient! 5 stars for sure. A really great experience all the way around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always very helpful and thorough Ivan green is the...

Always very helpful and thorough Ivan green is the best! An outside area would be helpful when waiting for a ride, with a smoking area like before the remodel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They sold us a truck that was already sold, wasted our...

They sold us a truck that was already sold, wasted our time my credit was run and now we have to go somewhere else to find a car my credit most likely will have to be checked again.. We also gave a 5000 dollars deposit, this happened 2 days ago and I had to call back today for them to reimburse me some of the money, since we paid half of it cash and the other half with our debit card. They said they will send the check for 2500 next week. Super unprofessional, can't believe this happened and no one new that truck was already sold...

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Betty, I appreciate your feedback regarding your sales visit. Given the opportunity, I would like to speak with you about your experience. Please email me at rcerulli@socalpenske.com with your preferred contact information. Thank you, Ralph Cerulli General Manager Penske Ford (619) 433-6001 rcerulli@socalpenske.com

I was in the market for a used Ford Explorer and they had...

I was in the market for a used Ford Explorer and they had just received what I looking for. Went in and met with the sales person and closed the deal the same day.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! We are glad we could make your car buying experience something to remember. We'll be sure to let everyone who helped you know how awesome they are and well they did with your experience!

Service Advisor knowledgeable, efficient and...

Service Advisor knowledgeable, efficient and service-oriented. Dealership very clean and easy to navigate. Pleased with Lyft as shuttle option. Overall an excellent service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are delighted to know that you had a good experience with our Service Department, and we hope that you will continue to visit us at Penske Ford!

Very good communication with Amy and then my truck was...

Very good communication with Amy and then my truck was completed on time. Rental car was given and was clean. Nice ride. Ford La Mesa as always treated me right and fair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeffrey, thank you for taking the time to share your experience with Amy in our Service Department! We appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future at Penske Ford.

I purchased the vehicle from the same dealership in 2010....

I purchased the vehicle from the same dealership in 2010. I return to the dealership when I need any significant work done. Fortunately, that has not been very often. Yesterday, I took my vehicle in for 100,000 mile servicing. I previously dealt with service advisor Miguel Guadian. I remembered he was professional and helpful. He has not changed. He was attentive and communicated with me throughout the entire process of service for my vehicle. He is a professional representative for Penske in La Mesa. I will call him when I decide to have the tune up for the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting Penske Ford. We will be sure to thank Miguel for providing you with excellent service. We look forward to working with you again.