McFarland Ford of Rochester

We had been searching for the right vehicle to replace my "Mothership," of a van and came across a truck that was just the right size. I contacted the dealership amd spoke with Lauren(?) Who was more than haply to advise to come on in for a test drive, meet our sales team any time!! Greeted with a great hand shake and a smile, Robbie was eager to help. After a test drive and some number crunching we were able to get me in the truck that night. ***safe travels Robbie!!! Brian in finance was eager to help get me through to SCU after 6pm!! ("Approved before adding the warranty." Was the only downfall yet kept my payment manageable before the holidays.) When my daughter heard we could take it home that night she was more excited than I was. Transferring our items from.ome vehicle to less time than anticipated due to our excitement. Her name is Myles. She came with a 6m/6k power train, a 1 year service agreement and a full tank of gas. Driving her home we did have an issue with shifting but after a trip to the service dept and a loaner for a few days, we were back on the road. Thank you McFarland Ford. It has been a pleasure working with your sales team and service technicians. You'll see me around for my annual inspection.

My salesman Chase was excellent to work with from start to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything extra which I really appreciated.

My salesman Chase was excellent to work with. I highly recommend if you are looking for a vehicle go and see him.

It was quick and easy to get the Bronco Sport. The paperwork did not take long. When I went to pick it up. It was not ready as promised. Spent almost 2 hours out of my busy schedule.

Everything went smooth very easy to work with. I was very happy with the entire experience.

The people at the dealership were all very friendly and helpful. The work performed on my truck was execelant.

I brought the vehicle in for a transmission service. I mentioned the OD light would flash as soon as I got on the highway. Although I was told the transmission is fine, within minutes of leaving the light was back on indicating no change from when I brought it in. At $400 for the service I feel more of an attempt to diagnose the problem should have been made. I called and relayed my disappointment and was informed that a minimum of $250 dollars more would be required to diagnose and that any fix would likely require opening the transmission which would of course cost for the fluid to be replaced. I don't feel i got the best service and because this is an older vehicle (2003 Ford Explorer) I cannot see throwing away my money playing with fixing it. I feel I have no alternative but to drive the vehicle as is until it dies and that is just a shame. I do most of my own auto repair work but honestly I have found Ford products to be difficult to work on. This may well preclude my buying any more of them in the future.

The tire pressure was not checked once they rotated my tires. I’ll have to air them up at home.

I had tires rotated and they all had different psi. 30-39. I could be wrong but I would think that would have been something they would check when rotating tires.

I purchased the Bronco new 5 months ago. This was the 2nd warranty service at 10k. Everyone was kind and i was happy leaving. The next morning i noticed rattling under the vehicle. I knew what it was so I checked it the next day as i was installing new tires on the vehicle. One of the bolts for the skid plate was not installed all the way. I found that it was crossthreaded in and left that way. Then as i made it to the last wheel, before taking it off i noticed where a socket had spun across the wheel taking all of the paint off in one spot. I was already committed 3 tires in so i finished installing the new tires. Then lastly i remembered that the tech installed wipers for me. I had a set of aftermarket wipers i was going to return because i couldn't get them to lock in properly but they insisted on trying for me which i thought was very kind. So i decided to double check those and found that the locking tabs that hold them on were snapped off and the wipers just fall off. Luckily i purchased a set of ford wipers while i was there and installed those myself. But now i cant return the broken wipers. Thats 3 different issues in one service which is completely unacceptable. So i will be scheduling a visit to see how you guys will deal with this. As a technician myself, i am disappointed in the tech that performed the work. Overall the dealership is great and the people are kind and easy to talk to so thats good. Now hopefully we can figure out a solution going forward.