Reviews
Great staff to work with, but takes over 4 hours to buy a
Great staff to work with, but takes over 4 hours to buy a car. They should have everything electronically signed to save time for the customer.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! We're glad to hear you had a positive experience with our staff. We appreciate your suggestion about streamlining the signing process and will definitely take it into consideration to improve future experiences. We look forward to assisting you again!
I'd be very careful.
I'd be very careful... After several convos and reassurances of no surprises. I made the nearly 12 hour round trip to purchase with cash a "beautifully well maintained" low mileage vehicle. This car was misrepresented to get me there. It wouldn't pass a simple safety inspection, had several undisclosed paint concerns, and didn't even have a key to the door. They clearly provided false info to CarFax about maintenance performed by their service shop.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely regret that your experience did not meet expectations. At Motor Werks INFINITI, transparency and customer satisfaction are priorities, and we take concerns like these very seriously. We’d appreciate the opportunity to address this further—please reach out to us directly at aKeric@motorwerks.com so we can work toward a resolution. Thank you for bringing this to our attention
Mark Smith was a pleasure to deal with.
Mark Smith was a pleasure to deal with. The sales manager Lorena Mena was also very professional and accommodating. They have earned my business and you should give them a chance to earn yours.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We’re thrilled to hear that Mark Smith and Lorena Mena made your experience so positive. It’s our goal to always provide exceptional service, and we’re grateful for your trust. If you have friends or family in the market for a vehicle, we’d love the opportunity to help them as well. Referrals are the highest compliment we can receive! Thank you again for choosing Motor Werks INFINITI!
They were very friendly.
They were very friendly. Josh was very easy to work with and worked with me to get the best deal possible. I drove 5 hours to the dealership and was in and out in 45 min.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words and for making the trip to work with us! We’re thrilled that Josh could help make your experience quick and easy. If you know anyone else looking for a great deal, we’d love for you to send them our way. Referrals are the highest compliment! Safe travels and we look forward to serving you again!
Nate was fantastic he was patient and I appreciate him
Nate was fantastic he was patient and I appreciate him walking me through the process he did a great job I wish you the best Nate.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback on your purchase at Motor Werks Cadillac with Client Advisor Nate Baginski. We appreciate the opportunity to earn your business. Driven by You.
Excellent.
Excellent. Still waiting for three items. Front license plate frame, rear cargo net and rear cargo pull cover.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback on your purchase at Motor Werks Honda. We look forward to seeing you again when you pick up your accessories. We appreciate your Business. Driven by You.
Recently purchased a BMW X7!
Recently purchased a BMW X7! So happy to have Peter K. as our salesman! He was very informative, knowledgeable and patient with my wife and I, as we were deciding on our next family hauler. If you’re looking for your next vehicle…..ask for Peter K. at MotorWerks Infiniti of Barrington. Ask for Peter K. the next time you’re at MotorWerks!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking time to share your rating of your purchase from BMW of Barrington with Certified Client Advisor, Peter Kashuba. Thank for your kind words on Peter. Our Advisors are able to assist their clients in all six showrooms allowing customers to truly work with One person. Driven by You.
I have bought many cars and my last experience at Motor
I have bought many cars and my last experience at Motor Werks Infinity was definitely one of the better ones. Bought a used 5 series from John Gregory, he was very professional, got the car on the lift for me to see, had it fully detailed and full tank of gas.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a great experience with Nathan at Motor Werks,
We had a great experience with Nathan at Motor Werks, everyone we dealt with was very nice and professional as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We were so pleasantly surprised to find a non-pushy,
We were so pleasantly surprised to find a non-pushy, honest and nice car salesman which we never ever would have expected in our experience. NAte was a pleasure to work with made sure we were happy and did so with a smile and no pressure would recommend him and infinity to anybody he was Most definitely one of the nicest car salesman and honest cars salesman I have ever met as well as nice! Thank you so much for everything NAte!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your rating of your purchase at Motor Werks Infiniti and Client Advisor, Nathan Baginski. We are glad you found our One and Only Sales Process to be pleasant and nice. We appreciate your recommendation. Driven by You.