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Motor Werks Infiniti

(698 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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Nate took great care of me!

Nate took great care of me! Great working with him and Taylor. Was able to test drive overnight which was a huge help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I worked with Michelle, and she was amazing!

I worked with Michelle, and she was amazing! I am a woman in my 30s, and buying a car has always been an uncomfortable struggle. Michelle made the buying experience so comfortable and fun. I ultimately bought a different vehicle than those sold by motorwerks, but I would have absolutely stayed with Motor Werks if they had exactly what I wanted. Overall, great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that Michelle exceeded your expectations and provided a great buying experience. She takes great pride in her customers and strives to always provide the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business. Driven by You

Thomas Jackson is excellent and professional.

Thomas Jackson is excellent and professional. He made the experience at MotorWerks seamless and quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that you had a great buying experience working with Thomas. He takes great pride in his customers, and strives to always provide the best experiences. Enjoy your new vehicle! Thank you for choosing us to earn your business and trust. Driven by You

The facility is very clean.

The facility is very clean. Everyone was polite and professional, genuine smiles and nods from all the staff. Nate has been working at this location for 5 years. He was very knowledgeable and friendly and he worked with my financial situation so that I could get the car I wanted. The car is six years old with two previous owners, but looks and drives brand new! The service department did an excellent job. The process was smooth and quick, I was in and out in 3 hours. It’s been a week now and I absolutely love my car. Nate and the service team have reached out to me several times to make sure everything is to my complete satisfaction. Thank you Nate and Motor Werks for the great deal and the quick and easy process. Special thank you to Nate for going above and beyond to find me a bag of chips when I was super hungry!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that Nate exceeded your expectations. He takes great pride in his customers and strives to always provide the best experiences. Congratulations on your purchase, enjoy! Thank you for choosing us to earn your business and trust. Driven by You

Thomas is really friendly and did his job really well,

Thomas is really friendly and did his job really well, worked till the last minute, ten out of five

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that Thomas provided a great buying experience. He takes great pride in his customers and strives to always provide the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business and trust. Driven by You

Amazing experience in buying with Motorwerks.

John we very knowledgeable and respectful of our time and knew the cars we were looking at. He walked us down all the different cars he thought we might like based off of what we told him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that John provided an amazing buying experience. He takes great pride in his customers and strives to always provide the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business and trust. Driven by You

Nathan is a great dude who helped me pick out the right

Nathan is a great dude who helped me pick out the right ride. Awesome spot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that Nathan exceeded your expectations. He takes great pride in providing his customers with the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business. Driven by You

Michelle was fantastic handling the purchasing of my

Michelle was fantastic handling the purchasing of my vehicle. It was a pleasure to work with her and Ali. Both provided the best in customer service. I love my car and the experience that went with it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that you had a great experience working with Michelle and that she provided an amazing buying experience. She takes great pride in her customers and strives to always provide the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business. Driven by You

ean was very thorough with us. He listened to what

Dean was very thorough with us. He listened to what we were trying to accomplish and helped us stay on that track. He was very professional and we would send our friends there if asked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your experience with us. We are thrilled that Ian exceeded your expectations. He takes great pride in providing his customers with the best experiences. Congratulations on your purchase! Thank you for choosing us to earn your business. Driven by You

The staff very courteous and accommodating.

The staff very courteous and accommodating. The transaction was quick and painless. Nathan was stellar.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. We are thrilled that you had a great buying experience working with Nathan. Congratulations on your purchase! Thank you for choosing us to earn your business. Driven by You