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Motor Werks Infiniti

(699 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

Reviews

(699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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Had another amazing experience at MW. Mark Smith is a...

Had another amazing experience at MW. Mark Smith is a pleasure to work with. Very knowledgeable and patient. Great guy! Can’t wait to work with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you have enjoyed your experiences working with Mark. Thank you for sharing and we look forward to working with you again as well. Thank you for being a part of the Circle.

Sales and finance experience

Classy and professional sales and finance team. My wife was buying this vehicle and John Gregory paid attention to her and what she needed to hear. Amazing dealership and well worth our trip from Northern Wisconsin to purchase our new Auto. I will consider their dealership for my next vehicle purchase! Great Coffee!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with John, Malik and Ali. Thank you for taking the time to share your feedback with us. Enjoy your new Auto! Welcome to the Circle.

Overall the best buying experience buying our Infiniti

Mark was the best sales man we ever had buying a car. We came in there after totaling our last Infiniti mark made buying another one with was great never pushed a car on us made every effort to help us out with our needs we appreciate it mark will be back for another one in a few years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled Mark was able to make a unfortunate situation into a comfortable one. Thank you for choosing us to earn your business and taking the time to share your feedback with us. We look forward to working with you again. Welcome to the Circle.

Q60 Red Sport

I went in to see a Q60 Red Sport. Steve Mink helped me with my purchase. Great service very polite and cordial. Did not pressure purchase either. Would 10/10 recommend working him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your Q60 Red Sport. We are thrilled you enjoyed working with Steve and Ali in the purchasing of your vehicle. Thank you for taking the time to share your feedback with us and choosing us to earn your business. Welcome to the Circle.

Excellent service. Great responsiveness from the entire...

Excellent service. Great responsiveness from the entire team from first contact to follow up to dale and service. Would absolutely buy from again! Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the excellent service working with John. Thank you for taking the time to share your feedback with us. Enjoy and welcome to the Circle.

These guys are great. No hassles and unbelievable...

These guys are great. No hassles and unbelievable service. They went above and beyond the extra mile. I live in Michigan and purchased online. Everything was exactly as described. No hype or exaggerated claims. No pressure. Truly one of the best experiences I have had. I would recommend them anytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled working with Taylor, Malik and Ali was on of the best experiences you had. We appreciate you choosing us to earn your business. Thank you for taking the time to share your feedback with us. Welcome to the Circle.

Best Experience Buying a Car from MW Infiniti

Recently worked with Mark Smith of MW Infiniti to purchase a car for my son. The process was seamless as there were several cars to choose from, the pricing was spot on, no hesitation about letting my son and I take the car for a test drive, and the signing portion was very efficient. I will say we paid cash so we didn’t have to deal with the Finance side of the house. The initial car we went to look didn’t suit my son (it did for me but I’m not the one driving it) but Mark took the time to run through all the cars in their inventory until one caught my son’s attention. During my car search I also dealt with a dealership in Downers Grove and you can’t compare the 2 situations. One was high pressure where we agreed on a price but then it changed when I was ready to pull the trigger. MW Infiniti was zero pressure and it felt like I’ve known Mark Smith for years, that’s how comfortable the process was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed working with Mark and the buying experience and assistance he provided. Thank you for choosing us to earn your business. Welcome to the Circle.

Great Service and great experience

I just purchased my second car from them. Both times I have nothing but the best things to say about this company and the people who work there. Just recently I was in the market for either a lease or a user Infiniti QX 60, I contacted them and was connected to Mark Smith (Motorwerks Infiniti). Mark listened to what I was looking for and then gave me the options so I can pick what is best for me. At no point Mark tried to sell me anything which I didnt want and was really honest with his conversations and numbers. I spoke to him about 4 times about different cars and every time I felt Mark worked with me to get me what is the best deal I can get in the market. I say this because I did my own research and found his numbers to be better. On top of that he was very professional and fun to work with, he made the entire process very easy and made sure I have everything I need before I left the dealership. When I shop for Infini again, I am definitely working with Mark Smith again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us again to earn your business. We are thrilled you have enjoyed your buying experiences working with us and most recently Mark Smith. Thank you for sharing your experience working with him. We look forward to working with you again.

Great

I was given all the information I needed to make a decision in a relaxed no pressure environment.Thanks I will recommend this team to friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the buying experience with us. Welcome to the Circle.

The best DEALERSHIP experience:) with Ali & Steve M.

Stephen M. I highly Recommend for sales when looking to purchase an Infiniti !! Ali in purchasing... Is AWESOME!! After a long day at football games .. And looking to purchase 2 Infiniti’s that day. We were very pleased on how this was in a timely matter. A big shout out to Steve M. -sales Ali- purchasing /finance department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Steve and Ali. Congratulations on your purchase. Thank you for sharing your feedback with us. Welcome to the Circle.