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Motor Werks Infiniti

(699 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

Reviews

(699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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The Sales and Finance Department stayed late to ensure a...

The Sales and Finance Department stayed late to ensure a positive customer experience. They truly went above and beyond to ensure I could accept delivery of the vehicle same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We are thrilled you enjoyed the experience and assistance provided by Nathan and Filip. Congratulation on your purchase. Enjoy and Welcome to the Circle.

Is excellent with service to this customer. Always takes...

Is excellent with service to this customer. Always takes care of the customer. Kira is the reason I purchased another car from the dealership. My third purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you have enjoyed working with Kira and a trust has been built. She truly enjoys working with her customers in keeping their vehicles healthy and safe. Thank you for choosing Kira and us to continue to earn your business. We are happy you have chosen to be part the Circle.

Rank and Ali were very helpful in assisting me on my...

Rank and Ali were very helpful in assisting me on my lease for a 2020 q50 silver sport. They provide good customer service and a good deal in regards to my budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business and sharing your feedback with us. We are happy you enjoyed working with Rani and Ali on the leasing of your Q50. Enjoy and Welcome to the Circle.

Top shelf dealer. I was a Little put off with surprises...

Top shelf dealer. I was a Little put off with surprises on trailer hitch and no 2nd key fob. Little laborius with upsell sales pitch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We are thrilled you choose us to earn your business and your overall experience was good. We have forwarded you feedback to our team to ensure all your questions have been answered. Thank you and Welcome to the Circle.

Nathan and Filip were wonderful to work with! Nathan...

Nathan and Filip were wonderful to work with! Nathan created a no pressure environment that allowed us to pick a car we wanted. The process was quick and painless. Both Nathan and Filip were transparent through the whole process. Highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback and rating with us. We are thrilled you enjoyed working with Nathan and Filip. Enjoy your vehicle and Welcome to the Circle.

Great and Friendly Service

Great dealership. There was no pressure from the sales team, and everything is upfront with no hidden fees or anything. I worked with Filip, Dean, Ronald and Nathan, and all four were friendly, respectful, professional and, again, did not try to put any pressure trying to get a me to buy a car (which I did, and love!). Excellent service and a very nice, clean place. I would definitely purchase a vehicle here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled you enjoyed your experience. Thank you for sharing your wonderful review and rating with us. Enjoy and Welcome to the Circle.

I walked into the dealer with no intention to buy. I...

I walked into the dealer with no intention to buy. I just wanted to investigate options for termination of my Infiniti Lease prematurely since I exceeded my mileage. My sales person Nathan listened to my thoughts and without any pressure explained the benefits of a 2020 which I requested. He then introduced me to Seth his manager who began some calculations while I took a test drive with Nathan. I loved the Improvements in the 2020 and Seth worked diligently to create a deal I could handle. Moreover he then found a color and equipment I wanted locally. Then Filip in F and I made the signing easy. Never did I feel pressured and felt I could leave at anytime. Nathan really knows the vehicle and did everything he could to explain its operations and features. I even went back a second day to be trained on features unfamiliar like appleplay. I look forward to visiting MW often.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Circle. Thank you for taking the time to share your wonderful review on your experience working with Nathan and the INFINITI Team. We are thrilled you love the 2020 and the assistance the team provided. Our number on goal is to provide great experiences with complete customer satisfaction. Thank you for choosing us to earn your business.

My experience with MotorWerks was excellent! I was...

My experience with MotorWerks was excellent! I was originally contacted by Steve Mink. He patiently followed up with me for 4 months while I decided what I wanted to do. He was extremely friendly, informative and professional. Once I decided to purchase, Seth Gibrick took over to help us get the purchase scenario we needed to move forward. Likewise, he was patient, explained all the numbers thoroughly and was very easy to work with. Finally, the day I took delivery, I met Ali Nauriz. He explained all my options without ever making me feel pressured or uncomfortable. Rather, informed and able to make the right decisions re any service plans, etc... This is my 5th car leased from MotorWerks. I keep coming back because the staff makes it an easy and enjoyable buying experience. Thank you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful review with us. We are thrilled you have been happy working with us over the last 5 vehicles. Thank you for choosing to work with us each time. We are happy to have you in the Circle.

Steve and the rest of the crew helped me buy a car long...

Steve and the rest of the crew helped me buy a car long distance.They were honest and a joy to deal with.I can certainly recommend them .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank for sharing your feedback with us. We are thrilled you enjoyed working with Steve on your vehicle purchase. Thank you for choosing us to earn your business. Congratulations and Welcome to the Circle.

Start to finish excellence

We had the best car buying experience with Motor Werks. Registered on line to schedule for a test drive of an Infiniti QX50. Very smooth and informed process. Steve Mink and Malik Hussain listened to what was most important to us, and directed us to a great car. Highly recommend them both. The excellence continued in working with Kenny Wadman for the final paperwork process. He was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We are thrilled you enjoyed working with Steve and Malik. Our INFINITI team is very customer focused. Thank you for choosing us to earn your business. Welcome to the Circle.