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MetroWest Acura

(1,523 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2020 state dealer award
View 6 awards
2020 state dealer award 2017 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award
New (774) 217-7306 (774) 217-7306
Used (774) 217-6042 (774) 217-6042
Service (774) 217-6647 (774) 217-6647

Reviews

(1,523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MetroWest Acura from DealerRater.

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Herb Connolly had the best deal on a low mileage used...

Herb Connolly had the best deal on a low mileage used loaded TL. Jason was very knowledgeable about the vehicle and was able to answer all questions. Definitely recommend Herb Connolly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jason was very knowledgeable about the MDX range and...

Jason was very knowledgeable about the MDX range and options. He was also very patient with the process. When I picked up the car he was helpful and friendly, not overbearing, but seemed to have all the time in the world to help me get used to the car. He helped me set up my phone and the nav unit. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales staff was easy to work with on the price of the new...

Sales staff was easy to work with on the price of the new car and the trade in value of the old car. Jason was knowledgable about the Acura line and was patient in answering all my questions. Jason was also very good in explaining how all the options in the car worked when I picked it up. I have already reccommended the dealership to a family member.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jason was great to buy a car from. He was friendly,...

Jason was great to buy a car from. He was friendly, informative and not pushy! Yes, I would buy a car from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We highly recommend Dennis. My granddaughter and I...

We highly recommend Dennis. My granddaughter and I recently visited Herb Connolly Acura to look at an Acura TSX. Dennis was patient and kind and we never felt rushed. He took lots of time to explain everything to us and show us different models. Unfortunately, we have to purchase the car out of state where she is going to school, but I would not hesitate to recommend Dennis to anyone who is searching for a car. His product knowledge is superb.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I decided to buy an Acura MDX in May, 2011 so I emailed...

I decided to buy an Acura MDX in May, 2011 so I emailed several dealers in Boston, New Hampshire and Vermont. The Herb Connolly dealership matched the best price over the phone and they assured me they could obtain the color I wanted and instantly obtained the vehicle I was looking for. They were informative without being pushy and made the whole buying experience a pleasant one. Both Brian and Jason were great as was Jennifer in financing. The whole process was quick, easy and painless. I have purchased 5 vehicles before and this was by far the best buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I just purchased a used Acura TL. I have purchased 10...

I just purchased a used Acura TL. I have purchased 10 cars in my lifetime to date. The purchase may have been my best such experience ever. I found the car I wanted through a web search and it was available at herb Connolly Acura. I was introduced to Jason Macedo when I arrived and inquired about the vehicle. Jason was very engaging and totally professional. His product knowledge of the specific year and model car was amazing. I ask him many questions about the car over several meetings both in person and on the phone. Jason was always informative and never aggressive. He ask me all the right questions and addressed items I would have not known to ask about. His responsiveness and the responsiveness of the entire dealership to prepare the car the way I wanted it before the sale was totally amazing. Jennifer guided me and explained every detail of the paperwork, what my options were and the benefits of each. I made my own choices with out any pressure to purchase anything I did not desire. Totally a professional encounter. So I purchased the exact car I wanted, for a great price and it was prepared for me to pick up in fantastic condition and completely within my time frame. It was a great buying experience. A++ to Jjason, Jennifer and the whole Herb Connolly team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I highly recommend Jason. He was very informative, but...

I highly recommend Jason. He was very informative, but definitely not pushy. He answered all of our questions, and was very down to earth. He was very real and easy to work with. I felt like we were his priority, not whether or not he was going to make commission. Jason Macedo was so pleasant that he changed our view of the "typical car salesman." He worked hard to get us the car we wanted in the price range we needed to be in. He was open and honest, and didn't try to "oversell" us on anything we couldn't afford. Jennifer handled the financing part. She was also informative and very pleasant. Jason is the best! If ever we are in the market for another vehicle, we will definitely call him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The experience of purchasing a vehicle (whether new or...

The experience of purchasing a vehicle (whether new or used) can be overwhelming. Not at Herb Connolly Acura. The experience was so pleasant and Dennis made us feel welcome and relaxed from the moment we arrived until our vehicle was delivered a few days later. I recommned this dealership to anyone who is considering an Acura for both sales and service and don't foget to ask for Dennis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is a dealership that supports its customers. ...

This is a dealership that supports its customers. Service is always outstanding, and pricing is very fair. I had an issue regarding my car, and Chris Connolly dealt with me personally, fairly, and to my full satisfaction. I would highly recommend this dealership if you're looking to buy or service an Acura. It makes all the difference that this is a family owned dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.