Reviews
Excellent Good communication Clean area They answered
Excellent Good communication Clean area They answered all my questions Excellent experience in this dealer car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rafael was amazing helping us find the perfect car!
Rafael was amazing helping us find the perfect car!!!! very friendly and knowledgeable. will recommend to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Nora, we're happy you found Rafael to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!
Experience was fairly smooth and easy.
Experience was fairly smooth and easy. Sales team was great between Rafael and Anthony. There was one initial issue in finance, but it was quickly and correctly resolved by Jonathan. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Have all type of insurance and they dint cover any of
Have all type of insurance and they dint cover any of them or made responsible. Manager couldn?t give me an answer said that is not his problem , and the seller as well .
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Eduardo J, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager Ecarrera@group1auto.com
All I wanted was an oil change and tire rotation.
All I wanted was an oil change and tire rotation. I had an appointment. I arrived about 10 minutes early. I let them know I was waiting for my vehicle. After an hour of waiting I went to check on the status and was COMPLETELY DISAPPOINTED & FRUSTRATED to find that my vehicle hadn’t been touched yet and that there were still 3 cars ahead of mine. I FINALLY drove off about 3 hours after my arrival. I WILL NOT be returning to Beck & Masten for any type of service. I prefer to drive to 3x distance to Gay Buick…they ALWAYS provide great service & deliver in a timely manner.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Norma, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@Group1auto.com
Excellent service for checkin and overall service!
Excellent service for checkin and overall service! Thank you Jessica! I definitely will ask for you to be my service advisor on next visit!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ada helped me purchase my GMC Yukon.
Ada helped me purchase my GMC Yukon. She was there for me every step of the way. She is very helpful and insightful. Any questions I had were answered. She also showed me how to set up and use the configuration for the SUV. Thank you, I am very happy with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sara, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Great customer service highly recommend, I had a great
Great customer service highly recommend, I had a great experience especially with Rafael that helped me with the process
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very nice experience , would go back in the future.
Very nice experience , would go back in the future. Ralph was very helpful in my time there
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the Ralph here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bad experience on my last visit.
Bad experience on my last visit. 15dollars was taken from my console on 9-30-2024.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
9702ruiz, Thank you for speaking with us about your bad experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Hannah Wilson Service Manager hannahwilson@Group1Auto.com