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AutoNation Subaru Carlsbad

(5,209 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (866) 662-8042 (866) 662-8042
Used (866) 667-3607 (866) 667-3607
Service (866) 663-5061 (866) 663-5061

Reviews

(5,209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Carlsbad from DealerRater.

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Genuine car salesman

This was the first time I had bought a car on my own and the salesman wasn't at all intimidating or pushy and he let me take my time and get second opinions and I ended up with a car and price I genuinely liked. Mr billy is a badass

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you William Toolen!

I want to give a special shout out to Bill Toolen for his excellent customer service. I had the pleasure of working with him when I was shopping for a VW Passat. I appreciated his honesty and due-diligence when finding the right car for me. I have referred several friends and family members to him over the years b/c I KNOW he will work hard to get them the right car at the right price. Thanks for everything Bill! Sincerely, Another satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

So amazing, they are over 500 miles away from me.

Purchased a car for my daughter. She knew exactly what she wanted. I tried all the dealership closer to my town that I lived by. I worked my way to Carlsbad. Paul found & got us the exact car she had hoped for @ the price we had in mind. But it didn't stop with that, he got it delivered to us 500 miles away. It was perfect when it made it to Manteca. It was clean inside & out, the man the hauled took care of it so perfectly. He said that is how Paul want's it. Thank-you Paul. You are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bill Toolen is a Sales Legend

Thanks Billy for always going the extra mile! I have purchased 3 VW's over the past 12 years and Bill Toolen and Donnie Thomas Sales Manager have been there to help make leasing and puchasing a vehicle a very pleasant experience. I have had 3 opportunities to take my business elsewhere but they always go above and beyond to earn your business. I highly recommend Bob Baker VW . Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bill Toolen

Bill was super friendly and made me feel comfortable with my purchase. He is eager to please. Everybody in the shop was very friendly and made me feel at home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience ever with Billy

Bill Toolen helped me find the perfect Forester at an excellent price. The car is great...gas mileage is 38 mpg on the freeway on a 6 hour trip and around 28 around town. Billy was very knowledgeable about the Forester...he has one, too! He helped me pick out the best accessories (not that it needed many since the Limited comes standard with lots of goodies). He has called several times to follow up and make sure everything is going ok. I've never had a car dealer salesman follow up with me. Be sure to ask for Billy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nothing less than great

Everyone at the dealership was friendly and polite. They helped me get my Subaru for as great price. I was never pressured into buying. Any questions I had were all answered with enthusiasm. I would highly recommend Young Shin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Recently purchased a new forester!

I purchased a 2015 Subaru Forester this past month and worked with Billy Toolen. He was really helpful in the decision making progress and willing to negotiate and go to bat for me on my trade-in value. He helped me get a great deal and I couldn't be happier with my new car. If you're serious about purchasing a subaru, I absolutely recommend this dealership and working with Billy Toolen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bob Baker Subaru

Yong Shin, my salesman was very Professional, Courteous and Helpful. He was patient and i believe worthy of my trust. i will recommend him to my friends and relatives. Thank you again Yong shin i really appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Perfect 2014 Beetle Convertible for my wife.

Bill Toolen at the VW side of Bob Baker was able to get me an outstanding deal on a 2014 VW Beetle Convertible for my wife. From the receptionist to the finance manager just perfect. Bill really was the best though, everything was done quickly and I was out the door in less then two hours with the exact car my wife wanted at exactly the price I was quoted. No muss, no fuss and he did exactly what needed to be done to keep things moving. Car was detailed as we were writing up the deal, finance contract was exactly what we discussed. Could not be happier. Most honest and transparent car deal I have had in the last couple years, cannot recommend these guys highly enough. I will be back for a Subaru STI, from Bill, in the next 6 months and again to lease another VW for my sister they were that good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.