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AutoNation Subaru Carlsbad

(5,207 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (866) 662-8042 (866) 662-8042
Used (866) 667-3607 (866) 667-3607
Service (866) 663-5061 (866) 663-5061

Reviews

(5,207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Carlsbad from DealerRater.

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Passat TDI Purchase

My experience at Bob Baker with Paul Coy was first class and made a normally trying experience enjoyable. Paul was able to listen to our needs and get us the car we needed for the price we wanted without any hassle. We would go back and deal with Paul again for sure..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

I recently leased a new 2014 Jetta from Bob Baker Vw. My overall experience from start to finish was first class. This is my second vehicle from this store, and would recommend them highly to any one in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service!

Oscar was great in helping me get my new 2015 GTI! Even though I was tough on him and the sales manager, he stuck with me during the negotiations to get the deal I needed. Oscar was very thorough and attentive, to me, my wife and my kids, being there late on a Thursday night. We finished all paperwork the following day, and he made sure everything was ready when we got there. He has continued to follow up with me a couple times in past few weeks to make sure everything was good and I was happy with the car. I couldn't be happier with my new car, with Bob Baker VW, and with Oscar's service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My 2nd Subaru

The bob baker team along with Eddie really impressed us. We came in to the dealership during closing time. Eddie still took the time to show us around. We made an appointment the next day which happened to be Eddie's day off. He still came in and helped us get the beautiful white forester we took home that the very next day. Not only did eddie take time to show us how the car worked but he paired our devises as well. We will recommend this dealersip to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Dealership! A Must!

I purchased my first Jetta over 10 years ago here, put over 120,000 miles on it. Just last year I bought my second Jetta. Billy Toolen was my sales manager...he was great! I wouldn't buy my car from anyone else. He is a straight shooter, he is not in it to wheel and deal you. If you want a clean innovative dealership with a great product, go to Bob Baker Volkswagen, ask for Billy! If you need your car serviced ask for Molly or Ron, they're great too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Super Happy With My Jetta TDI

I have now owned my Jettta TDI Sportwagen for 3 years and I couldn't be happier with it. I Love it as much today as the day I bought it. It get's great mileage and drives and handles like a sports car. The salesman, William Toolen, was nice, courteous, well informed and did not pressure me. I now look forward to seeing the staff and the new cars every time I bring my car in for it's scheduled service. First class operation and I have sent many friends to Bob Baker when looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Sales Staff

My husband and I have just begun to look for a new vehicle to replace the one we are currently driving. I have been back twice to see the Forrester Xt and both times I have walked away with all my questions answered and completely satisfied. The first time I was with my husband and the second time I was by myself. In fact, I was greeted with a smile and was called by name the minute I walked on the lot. I know that Doug,my sales person, sees many people during his day and I do not have a common name. I was impressed, he is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience

I recently bought a car from Paul Coy at Bob Baker. He was able to get the exact model in the desired color within a great timeframe for me. It was a good experience throughout the entire process, I would definately recommend the dealership and Paul. Thanks again Paul.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Genuine car salesman

This was the first time I had bought a car on my own and the salesman wasn't at all intimidating or pushy and he let me take my time and get second opinions and I ended up with a car and price I genuinely liked. Mr billy is a badass

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you William Toolen!

I want to give a special shout out to Bill Toolen for his excellent customer service. I had the pleasure of working with him when I was shopping for a VW Passat. I appreciated his honesty and due-diligence when finding the right car for me. I have referred several friends and family members to him over the years b/c I KNOW he will work hard to get them the right car at the right price. Thanks for everything Bill! Sincerely, Another satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.