Reviews
Service advisor Michael G.
Service advisor Michael G. was very knowledgeable and helpful. He communicated with updated information that I needed to know. I appreciated his professionalism and his quick attention to all my concerns. The technician diagnosed, ordered parts on a priority basis (I was an out of town customer) and installed part and other services efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and courteous customer service!
Friendly and courteous customer service! Very knowledgeable staff! They inquired as to my concerns and addressed all of them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
CHARLES MOUILLET did a great job taking care of me.
CHARLES MOUILLET did a great job taking care of me. He answered my questions and just in general, made the whole experience very easy. Would definitely recommend Autonation and Charles to anyone interested in buying a Jeep!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The Kaleb was friendly and extremely professional.
The Kaleb was friendly and extremely professional. Everything was ready for me to sign when I got there. The finance manager was equally friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
I’ve had my car here a lot lately.
I’ve had my car here a lot lately. People told me it was terrible but it was really convenient. They took a long time for the warranty work, things kept on going wrong, and then they told me I needed close to 3k of unwarranted work. Had my car towed to another mechanic, and the 3k of work they were trying to charge me for was unnecessary. I don’t care how far you have to drive, don’t do it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Carlsbad. If you'd like, please contact our General Manager at (760) 292-2515. We'd appreciate the chance to make your experience a positive one.
I spoke to the service manager when we were having issues. We mentioned we were going to go to arbitration. The General Manager wasn’t offered as an option even after we complained to Stellantis. We had our car towed to a third party mechanic, and the radiator you said was cracked and had to be replaced was fine and past compression tests. If my wife feels like calling she will, but the whole thing was so utterly disappointing and if not fraudulent, incompetent.
I called, nobody answered anywhere in the phone tree 4 times and I left a message in the service dept . I don’t think you can win back my trust or business but I will speak with them if I can contact them.
By having a a service truck center it makes it mor
By having a a service truck center it makes it mor convenient for all parties.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Made an appointment for 8:15am (6.
Made an appointment for 8:15am (6.23). Oil change was started at 10:15am. I was told by the service writer that they were short technicians and also service writers. Not sure if this is because of new ownership. Very disappointing. I work the swing shift and would of rather slept 2 more hours. Not sure why it's called an express oil change or why I had to make an appointment. It was like I just drove up and put in line with all the repairs. I usually use the dealer even for oil changes. I guess I shouldn't do that.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eric, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 292-2515 to discuss what we can do to help.
Good experience by car buying standards.
Good experience by car buying standards. They were honest, gave us a fair price, gave good value on our trade in and both Brandon and James were great sales associates.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jaeson, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The Sales Team was Professional and Courteous.
The Sales Team was Professional and Courteous. The team made purchasing a new vehicle easy and pain-free. In addition, they were very accommodating to my family
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jason, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Wait was long for a oil change.
Wait was long for a oil change. First time I had too wait for three hours and no shuttle service.Have been going to the Carlsbad facility. Since 2011 when it was Bob Baker.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marie, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (760) 292-2515 for further assistance with moving forward. We hope to hear from you in the future.