AutoNation CDJR Carlsbad

E m o g s a o b f l r s w y I b

I was pleased at the very beginning at how the person promptly helped me get service scheduled. From there my service manager did a great job with a tricky problem.

They were busy, but they still got to me quickly! Sarah in service even checked to see how long our jeep was going to be and they were finished 15 minutes early!

The Oceanside truck service had one person at the front desk., Danny. He was nice and efficient.

I would like to say that Rob Helms is an exceptional service advisor. He clearly cares about customers and is very helpful.

Great service, this is a great organization you should take your truck there or whatever RAM or Dodge you own because you won't find better service anywhere.

Connor was attentive and friendly and made the dealership experience Pleasant and I really don't know what else to say to get to 15 words

Excellent service, Danny was quick, efficient and friendly. The customer seating area was clean and well stocked

Professional and friendly. The mechanics keep you in the loop and really fight for you with your extended warranty along with my recall. Every morning he would text me to let me know what my status was with my extended warranty company. The day he got approved the work was done. He got my car back before the weekend!

I recently had the pleasure of visiting AutoNation CDJR in Carlsbad, California, and I must say, the experience was outstanding from start to finish. I had some service needs for my vehicle, and I couldn’t be happier with the level of care, professionalism, and expertise I received. From the moment I arrived, I was greeted by my service advisor, Caylen, who was incredibly attentive and knowledgeable. She took the time to understand my concerns and explained the service process in a clear and thorough manner. Caylen’s communication was top-notch throughout the entire visit, keeping me updated on the status of my vehicle and answering all my questions with patience and clarity. It’s rare to encounter a service advisor who is not only efficient but also genuinely cares about providing the best possible customer experience. The technician who worked on my vehicle was Shelton, and I’m extremely impressed with the quality of work he did. My car was serviced promptly, and I could tell that Shelton took great pride in his work. I felt confident that my vehicle was in good hands, and the results spoke for themselves—everything was repaired and maintained to perfection. It’s clear that Shelton is highly skilled and committed to ensuring the highest standards of service. One of the things that stood out to me was the transparency and honesty of the entire team at AutoNation CDJR. There were no surprise charges, and the estimated time of completion was accurate. They also provided a detailed breakdown of all the work done, which made me feel completely informed about the service. The dealership itself is clean, modern, and welcoming, which added to the overall positive experience. It’s evident that AutoNation CDJR values its customers and strives to create a comfortable, stress-free environment. Whether you’re waiting in the service lounge or chatting with the friendly staff, the atmosphere is always professional and inviting. I highly recommend AutoNation CDJR in Carlsbad to anyone looking for top-quality service, a knowledgeable team, and a hassle-free experience. If you need a service advisor who truly cares, ask for Caylen, and if you want a skilled technician who takes pride in their work, Shelton is your guy. This is hands down one of the best service experiences I’ve had, and I’ll definitely be returning for future service needs. Thank you, Caylen, Shelton, and the entire team at AutoNation CDJR for going above and beyond. You’ve earned a loyal customer!