AutoNation CDJR Carlsbad

I recently had the pleasure of visiting AutoNation CDJR in Carlsbad, California, and I must say, the experience was outstanding from start to finish. I had some service needs for my vehicle, and I couldn’t be happier with the level of care, professionalism, and expertise I received. From the moment I arrived, I was greeted by my service advisor, Caylen, who was incredibly attentive and knowledgeable. She took the time to understand my concerns and explained the service process in a clear and thorough manner. Caylen’s communication was top-notch throughout the entire visit, keeping me updated on the status of my vehicle and answering all my questions with patience and clarity. It’s rare to encounter a service advisor who is not only efficient but also genuinely cares about providing the best possible customer experience. The technician who worked on my vehicle was Shelton, and I’m extremely impressed with the quality of work he did. My car was serviced promptly, and I could tell that Shelton took great pride in his work. I felt confident that my vehicle was in good hands, and the results spoke for themselves—everything was repaired and maintained to perfection. It’s clear that Shelton is highly skilled and committed to ensuring the highest standards of service. One of the things that stood out to me was the transparency and honesty of the entire team at AutoNation CDJR. There were no surprise charges, and the estimated time of completion was accurate. They also provided a detailed breakdown of all the work done, which made me feel completely informed about the service. The dealership itself is clean, modern, and welcoming, which added to the overall positive experience. It’s evident that AutoNation CDJR values its customers and strives to create a comfortable, stress-free environment. Whether you’re waiting in the service lounge or chatting with the friendly staff, the atmosphere is always professional and inviting. I highly recommend AutoNation CDJR in Carlsbad to anyone looking for top-quality service, a knowledgeable team, and a hassle-free experience. If you need a service advisor who truly cares, ask for Caylen, and if you want a skilled technician who takes pride in their work, Shelton is your guy. This is hands down one of the best service experiences I’ve had, and I’ll definitely be returning for future service needs. Thank you, Caylen, Shelton, and the entire team at AutoNation CDJR for going above and beyond. You’ve earned a loyal customer!

My service adviser Benjamin is great! He makes sure I get what needs to get done on my Jeep Willy. And on time

They were the best ever, I had to reschedule twice due to being sick and they accommodated With no hesitation, they were friendly, flexible and very professional. The outcome was great. Will continue to use and refer them to all my family and friends.

Liked the service writer but for a simple fix I had to leave my car 3 days

Connor helped me. Is is so friendly and helpful. Very happy with everyone who works there and the general manager. Highly recommend this dealership!

I had great customer service. The guys were super helpful addressing my concerns. My wait time was fast.

Michael was always responsive to my questions when I had them. His coworkers were courteous also…

They were very professional, knowledgeable and friendly. It was a nice experience. I’d definitely recommend them to others.

This review won’t affect anything because they have such terrible reviews but leaving it Anyways - intentional, false advertising on pricing that drew us in - even the sales guy was confused. Actual price was $7500 higher than what showed on the website (before taxes and fees). RUN!

Branden Arceyut was extremely helpful and courteous. I brought my truck in for the recall and decided to add an oil change to the service as well. There was hardly a wait time. Thank you Branden.