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Honda of Mahwah

(1,771 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (201) 899-3740 (201) 899-3740
Used (201) 899-4118 (201) 899-4118
Service (201) 899-4660 (201) 899-4660

Reviews

(1,771 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda of Mahwah from DealerRater.

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Dennis and Jake were so friendly and helpful.

Dennis and Jake were so friendly and helpful. They both are very professional as well as personable. They went out of their way to make sure our purchase went as smooth as can be. I would not hesitate to purchase from them again and to recommend them to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Steve has gone out of his way to make sure everything was

Steve has gone out of his way to make sure everything was "perfect" when leasing my new car, he showed great signs of concern and empathy. His professionalism has been outstanding and I have always had full confidence on him processing my new car, the ability to answer any question or concern fully and willing to roll up his sleeves to actually accompany me into my new car and ensure I understood all aspects, and controls, settings. He explained the unique safety features the car had. I fully trust him ! .... and he has a great personality also !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

VERY DISAPPOINTED, I live 6 hours away from this

VERY DISAPPOINTED, I live 6 hours away from this dealership and was trying to buy a car I liked on there lot. Called at 9:30am and made sure it was available then worked out everything with my bank. By noon had everything ready to go. Called the dealership and said all i need is a bill of sale emailed to my bank but no one returned my call. 6pm I called again and left another message . 7:15 finely get a call back ,I asked to send the bill of sale to my bank and a few pitchers of the car. Sales man said after taxes and dmv the price went from 21,700 to almost 28,000 (that wasn't counting the money I was putting down). When asking why so many fees and additional insurance that I didn't want was added. The sals guy says someone just walked in and is going to buy the car tonight sorry for your luck. Seemed to me like they just didn't want to take the time to explain the extra fees and tell me about the extra insurance fee. When I asked to remove the insurance because i didn't need or want it they refused to remove from the price of the car and that was when someone magically appeared to buy the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very friendly.

Very friendly. He was extremely helpful going over the choices available. He was straight forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Always friendly, great service… we have been customers

Always friendly, great service… we have been customers for many years and will continue to be!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

horrendous sales staff, completely unprofessional , when

horrendous sales staff, completely unprofessional , when I asked if they were aware of their bad Better Business reviews they replied, and I directly quote "oh that's just buyers, they come and go" , imagine that level of disdain and disrespect for your clientele

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Karl, I'm truly sorry to hear about your experience with our BDC staff. We take feedback like this very seriously. I encourage you to speak directly with me directly so we can address this issue. We truly value all of our customers and want to make things right. Jake Bender Sales Manager 201-574-1062

Consumer response

Mr. Bender, I cannot possibly imagine anyone in the sales staff at this dealership takes any feedback seriously. That was a direct quote when I mentioned the terrible reviews this dealership has on many websites: "oh that's just buyers, they come and go"... who on God's green earth would buy a car from THIS DEALERSHIP? I've been buying cars for 40 years, this is the first time a salesman made me disturbed enough by their utter lack of interest, respect or any other basic empathetic human emotion for a buyer - to write a review on a trade website like this..I was planning on a ONE day in and out CASH sale if the car checked out..

Abdullah is one of the best professional sales person I

Abdullah is one of the best professional sales person I ever met in my life, very polite, always positive, doing nice things and very helpful. I’m willing to send any one of my friends looking for cars to Abdulla. He’s always met you with smile, very smart, saves you time when you need to ask questions he has always the right answer with respect and smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This dealership leased a car to a senior citizen with a

This dealership leased a car to a senior citizen with a suspended license. When the wife tried to stop the sale by showing proof of the suspension from DMV they ignored it and proceeded with the sale. Now the car is uninsured and the safety of others on the road has been compromised. I have filed a complaint with Honda corporate. Stay away from this place. Ever since they changed owners this place has gone downhill for the worst. It’s disgusting they would do something like this just for numbers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're truly sorry to hear about your experience and we take your concerns very seriously. We always aim to provide the best service to all our customers and we reinforce the importance of ethical practices in our dealership. Please get in touch with me directly so we can discuss your case in detail. This will help us understand the situation better and take appropriate action where needed. Thank you and I look forward to hearing from you, Jake Bender Sales Manager 201-574-1062

Helpful and helped get a car fast.

Helpful and helped get a car fast. Short process and good dealership overall. Good service 👍👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Ana was awesome, super helpful and informative.

Ana was awesome, super helpful and informative. Happy to answer any questions we had or were unsure of

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.